Case Manager (On-site)

Farah & Farah SEO; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Health, dental and vision insurance

Life insurance

Paid time off

Health savings account

Referral program

Job summary

Farah & Farah in Jacksonville, FL is seeking a Case Manager to support pre-suit activities. You will gather essential documents, draft demand letters, and assist negotiations to advance settlements. This role requires strong client communication and careful case management to ensure timely progress.

The position emphasizes coordination with insurance companies, medical providers, and internal staff, with an onsite office setting and full-time schedule.

Qualifications

• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Manage and negotiate cases with insurance companies.
• Handle a full caseload.
• Supervise a dedicated full-time legal assistant.
• Maintain regular communication with clients.
• Open new files and establish initial client contact, ensuring ongoing communication.
• Conduct thorough investigations for each case, gather and analyze information, and enter data into the ATO database.
• Verify insurance coverage and liability issues, maintain contact with insurers.
• Oversee client medical care and coordinate with medical professionals.
• Schedule medical appointments and explain procedures and related documentation to clients.
• Monitor case status and review medical records.
• Organize and maintain case files for demand writers.

Skills

Organizational skills

Verbal communication

Written communication

Empathy

Attention to detail

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager

24 days ago Requisition ID: 1159

Farah & Farah is a leading personal injury law firm in Georgia and Florida, founded on principles of integrity, hard work, and a commitment to our clients. Based in the heart of downtown Jacksonville, we have successfully recovered millions for those we represent. Our exceptional focus on client care is what truly sets us apart from other firms.

As a Pre-Suit Case Manager, you will be responsible for gathering essential documents and evidence related to claims and negotiating settlement offers. You will collaborate with your team to draft demand letters and facilitate negotiations.

Key Responsibilities:

• Manage and negotiate cases with insurance companies
• Effectively handle a full caseload
• Supervise a dedicated full-time legal assistant
• Maintain regular communication with clients
• Open new files and establish initial client contact, ensuring ongoing communication
• Conduct thorough investigations for each case, gathering and analyzing relevant information, and entering data into the ATO database
• Verify insurance coverage and liability issues, maintaining contact with insurance providers
• Oversee client medical care while communicating with both clients and medical professionals
• Schedule medical appointments and explain procedures and related documentation to clients
• Continuously monitor case status and review medical records
• Organize and maintain case files in preparation for demand writers

Minimum Qualifications:

• Strong organizational skills with the ability to manage time and prioritize multiple tasks
• Excellent verbal and written communication skills
• Ability to empathize and interact effectively with clients during challenging times
• Determination to achieve the best outcomes for clients
• Passionate and prideful approach to your work
• Strong problem-solving skills and attention to detail
• Consistent attendance, reliability, and integrity
• Bilingual skills are a plus!

Benefits We Offer:

• 401(k) with matching contributions
• Comprehensive health, dental, and vision insurance
• Life insurance and short-term disability coverage
• Paid time off and an employee assistance program
• Health savings account
• Referral program

Schedule:

• Full-time, 8-hour shifts
• Monday to Friday
• Onsite in a professional office setting

Equal Opportunity Statement:Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify:We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm your eligibility to work in the U.S. If E-Verify cannot confirm your authorization, we will provide written instructions and the opportunity to contact the Department of Homeland Security (DHS) or the Social Security Administration (SSA) to resolve the issue before any employment actions are taken. E-Verify will only be utilized once you have accepted a job offer and completed the I-9 Form.