Case Manager

Farah & Farah Personal Injury Lawyers; Yulee (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with matching contributions

Comprehensive health, dental, and vision insurance

Life insurance and short-term disability coverage

Paid time off

Health savings account

Referral program

Job summary

Farah & Farah Personal Injury Lawyers is seeking a detail-oriented individual for a full-time position in Yulee, Florida. Responsibilities include gathering evidence, negotiating settlements, and managing client communications. This role requires strong organizational skills, effective communication, and empathy towards clients. The firm offers a comprehensive benefits package, including health insurance and a 401(k) with matching contributions. Join a professional team dedicated to achieving the best outcomes for clients within a supportive office environment.

Qualifications

• Strong organizational skills with the ability to manage time and prioritize multiple tasks.
• Excellent verbal and written communication skills.
• Empathy and effective interaction with clients during challenging times.
• Determination to achieve the best outcomes for clients.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Gather essential documents and evidence related to claims.
• Negotiate settlement offers and provide operational support.
• Draft demand letters and maintain office operations.
• Manage and negotiate cases with insurance companies.
• Maintain regular communication with clients.

Skills

Organizational skills

Communication skills

Empathy

Problem-solving skills

Bilingual skills

Job description

Overview

Farah & Farah is a personal injury law firm located in Georgia and Florida, headquartered in downtown Jacksonville.

Key Responsibilities

• Gather essential documents and evidence related to claims.
• Negotiate settlement offers and provide operational support within the office.
• Draft demand letters, facilitate negotiations, and maintain efficient office operations.
• Manage and negotiate cases with insurance companies.
• Effectively handle a full caseload.
• Maintain regular communication with clients.
• Open new files, establish initial client contact, and ensure ongoing communication.
• Conduct thorough investigations for each case, gathering and analyzing relevant information, and enter data into the ATO database.
• Verify insurance coverage and liability issues, maintaining contact with insurance providers.
• Oversee client medical care, communicating with clients and medical professionals.
• Schedule medical appointments and explain procedures and related documentation to clients.
• Continuously monitor case status and review medical records.
• Organize and maintain case files for demand writers.
• Assist management with reporting, office coordination, and compliance with firm policies and procedures.
• Support office staff and assist with team oversight as needed.
• Act as liaison for office operations and provide support to staff and management.
• Assist with training, mentoring, and onboarding new team members.
• Monitor workflow and help ensure cases progress efficiently and deadlines are met.
• Help foster a positive, professional, and team-oriented office environment.

Minimum Qualifications

• Strong organizational skills with the ability to manage time and prioritize multiple tasks.
• Excellent verbal and written communication skills.
• Empathy and the ability to interact effectively with clients during challenging times.
• Determination to achieve the best outcomes for clients.
• A passionate and prideful approach to work.
• Strong problem‑solving skills and attention to detail.
• Consistent attendance, reliability, and integrity.
• Ability to multitask while maintaining professionalism and confidentiality.
• Bilingual skills are a plus.

Benefits We Offer

• 401(k) with matching contributions.
• Comprehensive health, dental, and vision insurance.
• Life insurance and short‑term disability coverage.
• Paid time off and an employee assistance program.
• Health savings account.
• Referral program.

Schedule

• Full‑time, 8‑hour shifts.
• Monday to Friday.
• On‑site in a professional office setting.

Equal Opportunity Statement

Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

We participate in E‑Verify. If E‑Verify cannot confirm your authorization, we will provide written instructions and the opportunity to contact the Department of Homeland Security (DHS) or the Social Security Administration (SSA) to resolve the issue before any employment actions are taken. E‑Verify will only be utilized once you have accepted a job offer and completed the I-9 Form.