Case Manager/Office Manager CAT or CAS highly preferred

Socket.dev; Thornton (CO); On-site; USD 52,000 - 72,000; Full time

Job summary

Socket.dev is seeking a Case Manager to join the Thornton clinic team. You will be the first point of contact, coordinate with clinicians and staff, and ensure holistic client care through a client-centered, strength-based model.

You will maintain documentation, assist with scheduling and resources, and help clients access medications and aftercare plans as part of a collaborative care approach.

Qualifications

• Minimum two years freedom from chemical use problems.
• CAT or CAS highly preferred.
• QBHA or Peer Recovery Coaching certification preferred.
• One or more years case management experience in chemical dependency/mental health setting.
• Customer service, computer, and organizational skills.

Responsibilities

• Case management duties including needs assessment and coordination with clients, providers, and services.
• Provide professional case management services to facilitate coordination and communication.
• Document case management activities within 24 hours of service.
• Connect clients with community resources before, during, and after treatment.
• Support transportation, medication ordering, and adherence to protocols.

Skills

Case management

Interpersonal skills

Communication skills

Team player

Time management

Customer service

Education

High School Diploma or Equivalent

Tools

KIPU Portal

Millennium

Microsoft Office

EHR software

Job description

PRIMARY FUNCTION:

To work as a Case Manager with a team of clinicians, client services staff, interns and team members who collectively deliver the highest quality care using a client-centered, strength-based case management model, ensuring holistic care and a strong organizational culture. This role is integral to the success of our program. As the first point of contact for clients and employees you are part of our employee and client culture. You are welcoming, professional and serve as a go-to for information and assistance. This role will work primarily out of our Thornton clinic.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Case management:
  • Conducts thorough Case Management Needs Assessment in KIPU and consistently re-screens foradditionalneeds.
  • Consultative financial counseling at intake and throughout treatment in support of client
  • Provide professional case management services thatfacilitatecoordination, communication, and collaboration with clients, providers, ancillary services, and othersin order toachieve goals that maximize positive client outcomes based upon individual assessments of clients’ needs.
  • Produces and ensures high quality andaccuratecase management documentation within 24 hours of service.
  • Liaise with clinical and outreach throughout episode of care andidentifyand implement theappropriate aftercareplan.
  • Connects clients with community support and resources before, during, and after treatment.
  • Supports clients withadditionallife skills resources and training whereappropriate.
  • Provides 25 hours per week of billable Case Management services.
  • Facilitates consistent communication with family members, significant others, and fiduciaries.
  • Maintains high client and family satisfaction rates, asevidencedby a strong net promoter score and/or client experience surveys.
  • Maintains a working knowledge of and accountability to the policies and procedures of the facility.
  • Provides transportation as needed to and from sober livings and to occasional appointments during the treatment day.
  • Assistsclients with ordering, payment, and picking up medications from the pharmacy asneeded;
  • ensures clients are following medication protocols.

• Secures medicationsandobservesclient self-administration at the center during business hours.
• Partners withpsychiatristand primary therapists to ensure clients are seen by the psychiatrists.
• Supervises UA and ensures adherence to drug testing policies and procedures.
• Cross-trained on Office Manager duties
• Completes other duties and tasks as assigned.

• Office Management:
  • Enter drug screen details intoMillennium
  • Order and send new screen devices asneeded
  • Perform chart checks and support in notifying staff for makingcorrections
  • Support overallcompliance
  • Support in data collection andreporting
  • Support completion and entering of client surveys andassessments
  • Support daily update of censusspreadsheet
  • Engage in bi-weekly office managementmeetings
  • Maintain a warm, welcoming, clean, and safe environment forall
  • Ensure office supply needs are beingmet
  • Communicate effectively through clinical, admissions, billing, and case managementdepartments
• Intakes:
  • Send welcome emails to newclients
  • Set client up on KIPU Portal

• Send documents and set time, as needed, to help client completethem
• Complete orientation with new clients so they feel comfortable in thespace
• Schedule clients for biopsychosocial assessments
• Set up clients inMillennium
• Enter DACODs into statedatabase
• Order swab kit andbreathalyzers

SUPERVISORY RESPONSIBILITIES:

• None

MINIMUM QUALIFICATIONS:

• Skilled in several areas of treatment; individual, cross-cultural issues, trauma informed care, client-centered treatment,evidenced-based interventions, treatment planning, discharge planning,
• Minimum two years freedom from chemical use problems

PREFERRED QUALIFICATIONS:

• CAT or CAS highly preferred
• QBHA or Peer Recovery Coaching certification
• One or more years case management experience in a chemical dependency/mental health setting
• Customer service, computer, and organizational skills.
  • Familiarity with local community resources

CERTIFICATES, LICENSES, REGISTRATIONS:

• High School Diploma or Equivalent
• Valid Driver’s License

KNOWLEDGE, SKILLS, ABILITIES:

• Excellentinterpersonal skills
• Strong and clear communication skills
• Strong initiative and very resourceful in creating and finding ways to get things done.
• Solid team-player
• Punctual with meetings and project timelines
• Good with online EHR/software and Microsoft suite products

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Office and Clinical setting work environment.
• The physical environment is typical of a standard office space. It requires the employee to work inside for the duration ofwork. Must be able toremainin a stationary position, sitting for more than 75% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:

• Equipment used: ARR Laptop
• Travel: Potential travel minimal between locations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or abilityrequired.