Case Manager- North Charleston

CLEMU Clemson University; South Carolina; On-site; USD 40,000 - 42,000; Full time

Job summary

Clemson University is seeking a role to prepare child support cases for Family court under supervision of DSS attorneys, handle court activities, and provide general child support services in North Charleston, SC.

The position involves case follow-up, interstate case processing, and collaboration with the Office of Integrated Child Support Services. Salary range is $40,000–$42,000 per year.

Qualifications

• High school diploma and relevant program experience.
• Bachelor's degree may be submitted for the required program experience.

Responsibilities

• Communications with other units; update IVD system with support order and financial data.
• Maintain and evaluate case records and narratives; manage caseload and identify system problems.
• Refer non-custodial parents to SNAP Employment and Training; explain services to clients and public.
• Conduct interviews with custodial parents for paternity/interstate cases; protect PII and safeguard agency data.

Education

High school diploma

Bachelor's degree may be submitted for the required program experience

Job description

Job Summary

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Duties

• 30% - COMMUNICATIONS & CORRESPONDENCE Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 25% - MAINTAINS & EVALUATES Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.
• 25% - SERVICES & SUPPORT Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 20% - PREPARES CASES & INTERVIEWS Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Minimum Requirements

• A high school diploma and relevant program experience.
• A bachelor's degree may be submitted for the required program experience.

This position is located in North Charleston, SC

Expected Salary Range for this position is $40,000- $42,000

Clemson University is an EEO/AA employer.

Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.