Case Manager- North Charleston

State of South Carolina; South Carolina; On-site; USD 42,000 - 60,000; Full time

Job summary

The State of South Carolina is seeking a qualified professional to prepare child support cases for Family court under general supervision. You will assist DSS attorneys in courtroom activities, follow up on cases, locate non-custodial parents, and handle interstate processing.

You will provide essential child support services to clients as needed, in North Charleston, SC. Key duties include coordinating with units within the Office of Integrated Child Support Services, recording data in systems,

Responsibilities

• Prepare child support cases for Family court and support DSS attorneys in court.
• Follow up on cases, locate non-custodial parents and process interstate cases.
• Provide general child support services to clients as required.
• Communicate with units within the Office of Integrated Child Support Services and collect and enter data into the IVD system; ensure data accuracy for distributions.
• Maintain case records, narratives, and documentation in agency systems for auditing and policy compliance.
• Refer non-custodial parents to SNAP Employment and Training when appropriate; interpret programs to clients and the public.
• Interview custodial parents for paternity and interstate cases, safeguard PII and agency networks.

Education

High school diploma

Bachelor's degree acceptable (may be submitted for required program experience)

Job description

Job Summary

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Duties

30% - COMMUNICATIONS & CORRESPONDENCE
Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.

25% - MAINTAINS & EVALUATES
Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.

25% - SERVICES & SUPPORT
Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.

20% - PREPARES CASES & INTERVIEWS
Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Minimum Requirements

A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.

This position is located in North Charleston, SC