Case Manager- North Charleston

Clemson University; Clemson (SC); On-site; USD 40,000 - 42,000; Full time

Job summary

Clemson University in North Charleston is seeking a Case Manager to prepare child support cases for Family court, perform courtroom activities under the supervision of DSS attorneys, and follow up on cases including parent locate and interstate processing.

The role requires a high school diploma (bachelor's degree may be submitted for the required program experience) and offers a salary range of $40,000–$42,000 annually.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree may be substituted for required program experience.

Responsibilities

• Prepare child support cases for Family court and assist DSS attorneys in court.
• Maintain and audit case records and narrative documentation in agency systems.
• Provide services to clients and refer non-custodial parents to SNAP Employment and Training.
• Conduct interviews with custodial parents for paternity and interstate cases, protecting PII.

Skills

Communication

Case documentation

Interviews

Education

High school diploma

Bachelor's degree acceptable in lieu of experience

Job description

Case Manager- North Charleston

Full Time

JR-11029

Job Summary:

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Duties:

• 30% - COMMUNICATIONS & CORRESPONDENCE
  Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 25% - MAINTAINS & EVALUATES
  Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.
• 25% - SERVICES & SUPPORT
  Refers appropriate non‑custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 20% - PREPARES CASES & INTERVIEWS
  Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Minimum Requirements:

A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.

This position is located in North Charleston, SC

Expected Salary Range for this position is $40,000- $42,000

CLOSING STATEMENT:

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.