Case Manager- Columbia

State of South Carolina; Columbia (SC); On-site; USD 34,000 - 48,000; Full time

Job summary

Doc PersonalBeratung GmbH in Columbia, SC seeks a dedicated professional to prepare child support cases for Family court and assist DSS attorneys in the courtroom. The role also follows up on cases, including interstate processing and providing general child support services as needed.

The position involves interviewing custodial parents, maintaining accurate case records, and ensuring PII protection in all activities. This is a full-time on-site government-related role with benefits.

Qualifications

• High school diploma required; relevant program experience may substitute.
• Bachelor's degree may be submitted for the required program experience.
• Ability to communicate with internal teams and clients.

Responsibilities

• Prepare child support cases for Family court and follow interstate cases.
• Maintain case records and narratives in agency systems for auditing.
• Refer non-custodial parents to SNAP Employment and Training as appropriate.
• Conduct interviews with custodial parents for paternity and interstate cases.
• Protect PII and safeguard agency networks and data.

Skills

Communication skills

Recordkeeping

Attention to detail

Education

High school diploma

Bachelor's degree may be submitted for experience

Job description

Job Summary

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Responsibilities

Job Summary

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Duties

30% - COMMUNICATIONS & CORRESPONDENCE

Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.

25% - MAINTAINS & EVALUATES

Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.

25% - SERVICES & SUPPORT

Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.

20% - PREPARES CASES & INTERVIEWS

Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Minimum Requirements

Minimum and Additional Requirements

A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.

This position is located in Columbia, SC

Benefits For State Employees

• health and dental insurance
• retirement and savings plan options
• paid vacation and sick leave
• work-life balance programs such as telecommuting and flexible work schedules

Insurance Benefits

• health insurance, which includes prescription coverage and wellness benefits
• dental
• vision
• term life insurance
• long term disability
• flexible spending accounts for health and child care expenses

Retirement Benefits

• defined benefit
• defined contribution plans
• South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options

Workplace Benefits

• tuition assistance
• holiday
• annual and sick leave
• discounts on purchases, travel and more

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.