Case Manager- Navigate (OKC area)

Family & Children's Services; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Family & Children's Services is seeking a Case Manager to coordinate and deliver client-centered care across home, community, and facility settings. You will assess needs, create care plans, and advocate for services while coordinating with healthcare providers and social workers.

The role requires strong communication, documentation, and collaboration, with opportunities to participate in ongoing training and professional development. Evening or weekend hours may be required.

Qualifications

• Must have high school diploma or GED; a Bachelor’s degree is preferred.
• Experience in mental health, criminal justice, or community-based social services is required.

Responsibilities

• Conduct comprehensive assessments of clients' physical, psychological, social, and environmental needs.
• Develop individualized care plans with clients and families, promoting community reintegration.
• Coordinate and monitor service delivery to ensure timely, appropriate care.
• Advocate for clients' rights and assist with access to resources and services.
• Maintain accurate documentation of care, progress, and outcomes.
• Collaborate with multidisciplinary teams and participate in case conferences to ensure coordinated care.

Skills

Case management

Communication

Assessment

Advocacy

Care coordination

Documentation

Education

HS Diploma or GED

Bachelor's degree preferred

Job description

The Case Manager is responsible for coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered. The Case Manager will manage a caseload of clients and work to ensure they receive the necessary services and support to achieve optimal health and well-being. Services can take place in the individuals home, community, or in a facility. This role involves assessing clients' needs, developing care plans, coordinating services, and advocating for clients' rights and needs.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:

• Conduct comprehensive assessments of clients' physical, psychological, social, and environmental needs.
• Implement individualized care plans in collaboration with clients, families, and other stakeholders that address the unique needs and goals of clients, promoting their reintegration into the community through tailed support and skill-building activities (Varies by Program).
• Coordinate and monitor the delivery of services to ensure timely and appropriate care.
• Advocate for clients' rights and assist them in accessing necessary resources and services.
• Provide emotional and practical support to clients and their families.
• May regularly evaluate clients' progress and adjust care plans as needed by program.
• Maintain accurate and up-to-date documentation of clients' care, progress, and outcomes.
• Facilitate communication and collaboration among multidisciplinary teams, including healthcare providers, social workers, and therapists.
• Participate in case conferences, team meetings, and other collaborative activities to ensure coordinated care.
• Educate clients and families about available services and resources and assist them in making informed decisions.
• Ensure compliance with all relevant laws, regulations, and standards of practice.
• Participate in continuing education, training, and professional development opportunities to stay current with best practices and trends in case management. Completing certification renewals and all assigned trainings by deadline.

QUALIFICATIONS

EDUCATION:

• Must be a high school graduate or have HS equivalent
• Bachelor's degree preferred

EXPERIENCE:

• Experience in the field of mental health, criminal justice, or community based social services required.

PERFORMANCE COMPETENCIES:

• Communication
• Decision Making
• Engagement
• Initiative and Accountability
• Interpersonal
• Learning
• Organizational Alignment
• Quality of Work

KNOWLEDGE/SKILLS/ABILITIES:

• Adaptability: The ability to adjust to changing priorities, unexpected situations, and new challenges while remaining productive and effective.
• Interpersonal Skills: The ability to establish and maintain professional relationships with clients, families, caregivers, colleagues, and community partners.
• Initiative: The ability to work independently with limited supervision and produce results in a timely, accurate and meaningful manner.
• Cooperation: The ability to work effectively with others is important for successful multidisciplinary teamwork. This includes the ability to work cooperatively, to contribute positively to group dynamics, and to share knowledge and resources.
• Critical Thinking: The ability to solve complex problems and make informed decisions by objectively assessing information, evaluating available resources, considering multiple perspectives, and applying sound judgment.
• Multitasking: The ability to efficiently and effectively manage multiple tasks, projects, and responsibilities concurrently. This includes juggling multiple demands simultaneously and being skilled at adapting to changing priorities in a fast-paced work environment.
• Autonomy: Having the self-discipline to initiate and prioritize work, remain self-motivated, manage time independently, and ensure effective client care delivery with minimal direct oversight.

CERTIFICATIONS/LICENSES:

• ODMHSAS Case Manager II Certification, completed within 60 days of eligibility.
• Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office and/or for the transportation of clients.

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.

ADDITIONAL INFORMATION:

May be required to work evening hours, weekends, and/or holidays.

Education

Preferred

Bachelors or better in Social Work.

Licenses & Certifications

Required

Drivers License

Preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.