Case Manager-Mobile Crisis Team

SpectraCare Health Systems, Inc.; Dothan (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Life insurance

AD&D and dependent life insurance

State retirement plan

Job summary

SpectraCare Health Systems, Inc. is seeking a Case Manager for the Mobile Crisis Team in Dothan, AL. The role involves coordinating case management services for individuals with serious mental illness or substance use disorders in the community and at the Crisis Stabilization Unit.

You will link clients to resources, maintain records, and collaborate with law enforcement and community partners. Travel is required, and holiday work is expected.

Qualifications

• Knowledge of psychiatric and substance use disorders in adults.
• Ability to design and implement individualized case management plans.
• Ability to work with community partners and coordinate resources.
• Familiarity with regulations (HIPAA, CMS) and documentation standards.
• Must be able to travel within catchment areas as required.

Responsibilities

• Coordinate and provide case management services via Mobile Crisis Team.
• Perform administrative functions to support caseload and record-keeping.
• Develop and implement individualized case management plans.
• Represent the needs of persons with mental illness and co-occurring disorders.
• Maintain accurate recipient records per SpectraCare policies and regulations.
• Attend to duties in a fast-paced, crisis-oriented environment.

Skills

Crisis intervention

Communication skills

Documentation accuracy

Cultural competence

HIPAA confidentiality

Team collaboration

Education

Bachelor’s degree in psychology, social work, human services

Job description

Case Manager - Mobile Crisis Team

This position is located at our Crisis Center in Dothan, AL

Saturday-Sunday 7am-3pm

Position Summary/Function

Responsible for providing case management services to seriously mentally ill and/or substance use individuals of the Crisis Stabilization Unit and/or in the community via Mobile Crisis Teams. Position will be responsible for completing and implementing case management plans, working with community partners (law enforcement agencies, etc), and linking individuals with community resources and continuing behavioral health care. Will be responsible for maintaining appropriate records. Position will require holiday work. Travel will be required.

ESSENTIAL DUTIES/RESPONSIBLITIES/FUNCTIONS/TASKS

• Coordinates and provides case management services to individuals within the community via Crisis Mobile Team.
• Performs administrative functions in support of case load.
• Develops and implements case management service plan for individuals.
• Represents the needs of persons with serious mental illness and co-occurring substance use disorder issues.
• Assist with maintaining individual’s records in a professional manner and in accordance with all SpectraCare policies and procedures, Alabama Administrative Code, CMS, and all other applicable regulating and contractual entities.
• Courteous and respectful towards individuals, visitors, and co-workers.
• Fulfill duties of Nurse Delegation Program.
• Regular attendance with timely arrival and departure according to scheduled hours.

ESSENTIAL QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of psychiatric and substance use disorders in the adult population and/or knowledge of addiction as a primary/secondary illness.
• Knowledge of cultural diversity
• Knowledge of behavior management, crisis intervention, and interventions common to acute psychotic individuals and/or individuals with substance use issues as well as , to non-violent crisis intervention practice.
• Knowledge of available community resources.
• Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
• Ability to design, implement/administer individualized behavioral services in regard to case management services.
• Ability to provide services in all facilities, in the community and other locations as deemed necessary.
• Must be motivated and able to make quick and accurate decisions. Must be able to meet and exceed expectations. Must be able to organize and perform all duties with minimum mistakes and without constant supervision.
• Ability to effectively present information and respond to questions from groups of supervisors, managers, and/or the general public in an effective and understanding manner, to promote quality of care.
• Ability to maintain unit files to include but not limited to recipient charts, case management documentation, etc. in accordance with the requirements of SpectraCare policies and procedures, Alabama Administrative Code, CMS and all other applicable regulating and contractual entities.
• Ability to attend to detailed assignments and follow through with task until completion.
• Ability to perform all duties in a safe manner, without endangering any employee or asset.
• Working knowledge of business English, spelling and math.
• Working knowledge of office practices and procedures.
• Skill in keying rapidly and accurately.
• Ability to provide excellent verbal and written communication skills.
• Ability to communicate with recipients, families, and/or other agencies regarding case management services.
• Ability to adhere to health and safety regulations.
• Ability to adhere to duties assigned by Supervisor and/or other designees.
• Ability to operate office machines such as computers, copier, fax machines and/or other equipment or programs.
• Ability to make minor decisions in accordance with rules and regulations and apply these to work problems.
• Ability to understand and follow moderately complex oral and written instructions.
• Ability to maintain confidentiality under HIPAA law and 42 CFR
• Ability to establish and maintain effective working relationships with other employees, all levels of organizational staff and the public.
• Able to work in a fast-paced environment.
• Ability to work independently and/or in a team environment as required.
• Ability to function and perform well in stressful environments and manage work related stress to ensure safety of others.
• Ability to travel within catchment areas via personal transportation and/or system transportation as required.
• Ability to adapt to conditions which may vary considerably and/or to respond professionally and efficiently in crisis situations.
• Ability to pass a drug screen when given to include but not limited to pre-employment, random, post-accident, suspicion, etc.
• Ability to maintain professional boundaries with recipients i.e., not crossing professional boundaries to include but not limited to fraternization.

REQUIRED QUALIFICATIONS/EDUCATION/EXPERIENCE

• Bachelor’s degree in psychology, social work, human services and/or related field.
• Must have a valid driver’s license with clean MVR.
• Must maintain automobile liability insurance as required.
• Willing to complete Case Management training upon hire.

PREFERRED QUALIFICATIONS/EDUCATION/EXPERIENCE

• Prior case management experience in a mental health/substance use setting.

Benefits

• Blue Cross Blue Shield of Alabama Health, Dental, Vision Insurance
• Paid Time Off - personal, sick, vacation
• Company paid life insurance
• AD&D and dependent life insurance
• Alabama State Retirement Available