Case Manager, Mission United (Veterans) - Hybrid

United Way Miami; Miami (FL); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

3+ weeks vacation

12 holidays

12 PTO days

Health benefits

Wellness reimbursements

Short-term disability

Life insurance & AD&D 2x salary

EAP

Retirement plan up to 6%

Professional development

On-site early childhood care discount

Tuition assistance

Transit card

Job summary

United Way Miami is seeking a Case Manager for MISSION UNITED to provide holistic, client-centered case management for veterans, transitioning service members, and military families. The role emphasizes service coordination, goal setting, and promoting economic mobility in a community-focused program.

You will conduct intake, needs assessments, and referrals, while maintaining accurate records and engaging in community outreach.

Qualifications

• Bachelor’s degree with major coursework in social work, psychology or related field or equivalent experience.
• Minimum 2–3 years of case management or related social services experience.
• Experience with veterans and military families preferred.

Responsibilities

• Conduct intake and needs assessments and connect participants with services and resources.
• Provide counseling and support to promote wellbeing and success.
• Advocate for participants to access services and meet basic needs.
• Apply trauma-informed, person-centered approaches to services.
• Maintain knowledge of community resources and eligibility requirements.
• Communicate regularly with participants and providers to monitor progress.
• Maintain confidential records in the case management system.
• Participate in outreach and promote MISSION UNITED services.
• Conduct case consultations and crisis prevention/intervention as needed.
• Perform other duties as assigned and participate in emergency management.

Skills

Customer service

Empathy

Crisis intervention

Interpersonal skills

Time management

MS Office (Outlook)

Education

Bachelor’s degree in social work

Tools

Microsoft Office

Job description

Description

Salary Range: $52,284.00 - $61,814.00 annually

Hybrid Schedule: 2 days from home and 3 days on-site

Benefits (The Good Stuff)

• 3 WKS+ Vacation Paid*
• 12 Paid Holidays
• 12 PTO Paid Days
• Competitive Health Benefits Package
• Wellness Program Reimbursements up to $50/month
• Short Term Disability at NO COST
• Life Insurance & AD&D 2X Annual Salary at NO COST
• Employee Assistance Program
• Retirement Plan UP TO 6% Employer Funding
• Professional Development Opportunities
• Discounted On-Site Early Childhood Care
• Tuition Assistance for Early Education Degree
• Free Monthly Transit Card

*Vacation amounts may vary based on roles, schedules, and years of service

Help us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami!

United Way Miami, Inc. is hiring a Case Manager, Mission United to join our team. As a Case Manager, Mission United, you will provide holistic, client-centered case management with service and resource coordination, empowering veterans, transitioning service members, and military families to advance toward economic mobility and stability.

UWM is an equal opportunity employer and a drug-free workplace. Please visit our Career site homepage to view our EEO statement and Drug-Free policy.

Principal Duties and Responsibilities:

• Conduct intake and needs assessments to identify participant and family goals, strengths, and challenges. Connect participants with appropriate services and community resources through referrals and warm handoffs.
• Provide counseling and support to participants to promote their success, wellness, and overall well-being. Conduct activities and monitor the service environment to maximize positive participant outcomes.
• Advocate on behalf of participants and families to access services, meet basic needs, and address other related concerns.
• Apply trauma-informed, person-centered, and strengths-based approaches to ensure participants feel respected, supported, and actively involved in decisions about their services.
• Maintain knowledge of available community resources, eligibility requirements, and referral processes to effectively connect participants with appropriate services.
• Communicate regularly with participants and service providers to monitor progress, address changing needs, and update service plans. Track participant activities and outcomes to support program reporting and continuous improvement.
• Maintain accurate, timely, and confidential participant records, including assessments, service plans, case notes, referrals, and progress reports, in the designated case management system.
• Participate in community outreach, resource fairs, workshops, and other activities to promote MISSION UNITED services and strengthen connections within the military-connected community.
• Facilitate case consultations to assess participant situations, identify appropriate interventions, and coordinate services.
• Provide crisis prevention, intervention, and supportive counseling as needed.
• Perform other duties and assume additional responsibilities as assigned by the supervisor.
• Participate fully in United Way Miami's emergency management and crisis response efforts, consistent with the organization's crisis response plan and its leadership role in the community.

Requirements

Education Requirements: Bachelor’s degree with major course work in social work, psychology or other field closely related or equivalent experience; Military experience/Veteran highly preferred.

Experience Requirements: Minimum of 2–3 years of experience in case management, social services, or related fields. Experience working with veterans and military families is strongly preferred. Knowledge of Miami-Dade community resources is a plus.

Core Competency Requirements:

EXCELS AT CUSTOMER SERVICE – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWMD’s mission.

DRIVES FOR RESULTS – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.

COMMITS TO THE ORGANIZATION – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWMD.

LEADS WITH INTEGRITY AND EXCELLENCE – Respects and embraces engagement of all people, ideas, and backgrounds, and aligns own behavior with United Way’s values.

SEIZES LEARNING – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.

MANAGES MULTIPLE PROJECTS AND TASKS – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, and seeks help when needed in juggling priorities.

PERSONIFIES TEAMWORK – Demonstrates good collaboration and communication to be effective in any team setting.

Technology Requirements: Intermediate Microsoft Office suite, including Outlook, and knowledge of modern web browsers.

Other Essential Knowledge/Skills: Must be detail-oriented and able to multitask in a fast-paced environment. Strong customer service skills required. Ability to function in a team environment. Spanish language not a requirement, but helpful.

Contacts:

Internal. Communicate with all levels of the organization to exchange information, collect information, and coordinate projects.

External. Communicate with volunteers, key volunteers, donors/ contributors, general public, vendors, public/government agencies, United Way agencies, and media to exchange information, collect information, coordinate projects, and sell or buy services.

Working Conditions: Operates in a professional office environment; visual acuity and manual dexterity required to operate the computer and office equipment. Ability to reach, grasp objects, lift, and carry objects weighing up to 20 pounds. Occasional stooping, bending, standing, and walking. Frequent travel to other locations. May be required to work additional time and weekends for special projects, deadlines, and/or events.

Career Growth: We encourage you to grow through formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.