Case Manager | Los Campeones

Gandara Center; Chicopee (MA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Health, dental, vision, pet & life-ins

Paid vacations

Paid holidays

8 discretionary days

Mileage reimbursement

Job summary

Gándara Center in Springfield, MA seeks a dedicated Case Manager to support residential services. You will advocate, assess needs, and coordinate care while maintaining clinical documentation and safety for residents.

The role emphasizes strong communication, organizational abilities, and engagement with clients in recovery-oriented programs. A valid driver’s license and willingness to transport clients are required, with multilingual candidates encouraged to apply.

Qualifications

• Associates degree + 2 years experience required.
• Bachelor’s degree + 1-2 years experience preferred.
• Demonstrated strong communication and interpersonal skills.
• Experience providing substance use services.
• Organizational skills; able to multi-task.
• Valid driver’s license and ability to transport clients.

Responsibilities

• Provide advocacy/case management services.
• Develop strong, supportive relationships with clients and ensure safety.
• Complete clinical documentation: assessments, action plans, progress notes, discharge planning.
• Maintain updated notes and reporting per procedures.
• Facilitate daily psychoeducation and recovery-focused groups.
• Conduct weekly individual case management sessions with residents.
• Administer and complete EIM/ESM forms per funding requirements.
• Provide transportation as needed and maintain community links.
• Notify supervisor in crises or incidents.
• Orient new clients to services and onboarding.
• Use de-escalation techniques to manage conflicts.
• Acquire and maintain required certifications.

Skills

Strong communication

Interpersonal skills

Organizational skills

Conflict resolution

Driving

Education

Associates degree

Bachelor's degree

Job description

Job Category: Operations-Prevention & Recovery

Requisition Number: CASEM003330

• Posted : July 29, 2026
• Full-Time

Locations

Showing 1 location

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement
• Hourly Rate | $24.50

Additional Benefits:

• Culturally Diverse population
• Clinical Licensing Support

Job Title: Case Manager

Work Location: Springfield, Ma.

*Bilingual Candidates Encouraged to Apply

*EOE M/F/D/V

*Union/Non-Union

Job Summary:

To work within Gándara Residential Services team model, establishing open communication, support, and accountability among workers and consumers. The case manager is accountable to the Program Director/Clinical Supervisor, who is responsible for providing supervision and training. The Case Manager staff is one who actively promotes the philosophy of Gándara Center, and maintains a high level of commitment to the progra

Duties and Responsibilities

• To provide advocacy/case management services,
• To develop strong, supportive relationships with the clients, and provide for client care and safety.
• To complete all clinical documentation and casework for assigned residents: including but not limited to: adult comprehensive assessment, individual action plans, group progress notes, weekly progress notes, discharge summary, and transition/discharge/aftercare planning.
• To maintain updated clinical notes and reporting in accordance to established record keeping procedures.
• To facilitate daily evidence based psychoeducation groups and other recovery based groups.
• To provide weekly individual case management sessions with assigned residents
• To administer and complete the EIM/ESM forms and adhere to funding sources requirements
• To maintain direct supportive contact with residents to continually assess their individual needs, provide information, discuss problems, set limits and encourage growth and development.
• To develop and maintain a working relationship and knowledge of other social service agencies in the community.
• To notify supervisory staff immediately in the event of a client crisis, suspected illegal activity or any behavior constituting an incident in the program.
• To administer drug/alcohol screens to residents when considered clinically appropriate.
• To provide orientation of services to prospective clients, family members and community interest groups.
• To utilize de-escalation techniques to reduce, prevent, or resolve escalated resident conflicts
• To acquire and maintain current the necessary certifications mandated by the Agency and funding sources.

Minimum Qualifications

• Associates Degree + 2yrs experience
• Bachelor’s degree + 1-2 years’ experience preferred.
• Demonstrated strong communication and interpersonal skill, including conflict resolution.
• Experience providing substance abuse services
• Demonstrated organizational skill, able to multi-task.
• Demonstrated ability to lead through example.
• Must have valid driver’s license and must meet Agency requirements for driving history records.
• Must have availability of an automobile to transport clients or perform other supportive services as necessary.

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.