Case Manager Lead

Morgan & Morgan; Providence (RI); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Case Manager Lead to oversee a dedicated team of case managers. This pivotal role involves managing high-value cases while collaborating closely with Trial Attorneys to ensure seamless case management. The ideal candidate will possess strong leadership skills and a background in personal injury case management. Join a firm committed to consumer rights and make a significant impact in the legal field. With a supportive team environment and opportunities for professional growth, this role is perfect for those looking to advance their career while helping others.

Benefits

Medical Insurance

Dental Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Qualifications

• 3-5 years in a leadership role preferred with experience in case management.
• Excellent organizational and communication skills essential for managing cases.

Responsibilities

• Supervise and mentor a team of case managers, ensuring optimal performance.
• Oversee a high value inventory of cases, implementing efficient management strategies.

Skills

Organizational Skills

Leadership

Communication Skills

Negotiation Skills

Attention to Detail

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Position Overview: The Case Manager Lead plays a pivotal role in overseeing and managing a team of 5 case managers while effectively handling an inventory of approximately 50 HV cases. Reporting directly to the Pre-Suit Attorney, the Case Manager Lead serves as a strategic partner to Trial Attorneys, ensuring seamless coordination and optimal case management throughout the litigation process.

Key Responsibilities:

1. Team Management:
   • Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance.
   • Conduct regular team meetings, performance evaluations, and training sessions to foster professional growth and development.
   • Proactively and routinely manage and oversee key dashboards to ensure cases are moving forward and are handled appropriately.
2. Case Management:
   • Oversee a high value inventory of approximately 50 cases, ensuring timely and accurate handling of each case from inception to litigation.
   • Implement efficient case management strategies to streamline processes and maximize productivity.
   • Monitor case timelines, deadlines, and milestones, taking proactive measures to address any potential issues or delays.
3. Communication and Collaboration:
   • Serve as a liaison between the Case Management team and the Pre-Suit Attorney, providing regular updates on case statuses, developments, and challenges.
   • Collaborate closely with a Trial Attorney to develop and execute effective case strategies before moving cases to a litigation team.
4. Quality Assurance:
   • Maintain high standards of quality and compliance across all aspects of case management, ensuring adherence to relevant legal regulations and organizational policies.
   • Conduct periodic audits and reviews of case files to identify areas for improvement and implement corrective actions as necessary.
5. Strategic Planning:
   • Work closely with the Pre-Suit Attorney and other stakeholders to develop long-term strategic initiatives and goals for the Case Management team.
   • Identify opportunities for process optimization, technology integration, and workflow enhancement to drive operational efficiency and effectiveness.

Qualifications:

• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager.
• 3-5 years in a leadership or supervisory role, preferred.
• At least 2 years of working in a legal position or insurance adjuster experience preferred.
• Excellent organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrated leadership abilities, including coaching, team-building, and conflict resolution skills.
• Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal and external stakeholders.
• Excellent negotiating skills.
• Strong writing and communication skills along with attention to detail.
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and typing no less than 35 wpm.

The Case Manager Lead plays a critical role in ensuring the efficient and effective management of cases while fostering a collaborative and supportive team environment. This position offers the opportunity to make a significant impact within the organization and contribute to the successful resolution of legal matters.

Performs other related duties as assigned to meet the needs of the business.

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.