Case Manager & Intake Specialist

TLNT; Los Angeles (CA); Remote; MXN 1,102,000 - 1,469,000; Full time

Benefits offered by this job

Competitive USD Pay

100% remote

Long-term engagement

Room to grow

Job summary

TLNT is hiring a Case Manager & Intake Specialist for a 100% remote, full-time role. You will interview prospective clients in English and Spanish, capture their stories, and convert conversations into precise notes for the legal team.

This is an entry into the US-based legal field, with growth potential and long-term engagement. You will work Monday–Friday, PST hours, maintaining professionalism and accuracy while supporting a workers’-rights focused firm.

Qualifications

• Fluent in English and Spanish, written and spoken.
• Strong verbal communication and phone etiquette.
• Excellent note-taking and listening skills.
• Ability to follow instructions and multitask.
• Professional attitude, honesty and dependability.

Responsibilities

• Conduct client interviews in English and Spanish over the phone.
• Maintain bilingual communications with clients via phone, email, and text.
• Summarize interviews into clear, accurate case notes for the legal team.
• Support the case management team with follow-ups and documentation.
• Assist with additional duties as needed by the firm.

Skills

Bilingual EN/ES

Verbal communication

Written communication

Note-taking

Multitasking

Professional attitude

MS Word

Outlook

Tools

MS Word

Excel

Outlook

Adobe Acrobat

Job description

Join a team that puts people at the center of everything.

At TLNT, we believe that recruitment is more than just filling roles — it's about connecting humans with humans. We're a people-first organization partnering with top U.S. companies to help them grow by attracting exceptional talent, and we know that the right content can open the right doors.

This is an excellent opportunity to grow your career with a leading US-based company

You'll join a highly regarded, fast-growing California employment law firm that works exclusively on the side of workers — people who were wrongfully terminated, underpaid, denied overtime or protected leave, or treated unfairly on the job. Based in Los Angeles with offices throughout the state, the firm has served more than 150,000 workers and helped them recover over $2 billion in settlements, and it has been recognized year after year as one of the best places to work in Los Angeles.

As a Case Manager & Intake Specialist, you are often the first person a worker talks to when they reach out for help. You'll interview prospective clients by phone in English and Spanish, listen carefully to what happened, and turn each conversation into clear, accurate notes that help the legal team decide on next steps. Many callers are going through one of the hardest moments of their working lives, so patience and a steady, professional voice matter here as much as speed.

If you're fluent in English and Spanish, great on the phone, and take pride in getting the details right, this is a real way into the legal field.

What You'll Do

• Client interviews. Interview prospective clients over the phone in English and Spanish, gathering the facts of their workplace situation in detail.
• Bilingual communication. Stay in touch with prospective clients and companies by phone, email and text message, in both languages.
• Accurate case notes. Summarize every phone interview in clear, well-organized notes in English and Spanish — the record the legal team relies on to evaluate each case.
• Organized follow-through. Keep multiple conversations and follow-ups moving through the day while working within the firm's established processes.
• Team support. Take on other duties as needed to support the firm's case management team.

What You Bring

• Fluency in English and Spanish, spoken and written. This one is essential.
• Excellent verbal communication skills and phone etiquette — you put people at ease and keep the conversation on track.
• Strong written communication and fast, accurate typing.
• Superior note-taking skills: you capture what matters, the first time.
• The ability to follow instructions and multitask without letting details slip.
• A professional attitude, honesty and dependability — people are trusting you with their story.
• Computer savvy, with proficiency in Microsoft Word and Excel, Outlook (Email, Calendar and Planner) and Adobe Acrobat. Experience with the Apple operating system is preferred.

Salary & Perks

• Competitive USD Pay: We hire top talent and compensate accordingly.
• This is a full-time, long-term engagement with room to grow
• The position is immediately available and requires entering into an independent contractor agreement with TLNT.
• 100% remote — work from wherever you do your best thinking
• Monday through Friday, PST.

Ready to apply?

We'd love to hear your story. The next step is a short application where you can share more about your background and upload your resume in English. Take your time — we read every response carefully.