Case Manager/Intake Specialist

Endeavors; Laredo (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Endeavors in Laredo, TX is seeking a Case Manager/Intake Specialist to support CBP employees and their families by delivering comprehensive case management and wellness services.

You will conduct eligibility screenings, coordinate referrals, document case notes, and work within a multidisciplinary team to promote recovery, independence, and quality of life. Travel up to 25% may be required.

Qualifications

• Bachelor’s degree in social work, sociology, psychology, or related field required.
• 1–3 years of case management experience preferred.
• Driver’s license with clear record; LMSW, LBSW, LMFT preferred.
• Willingness to travel as required.

Responsibilities

• Advocate for client access to wellness services and resources.
• Provide behavioral health and wellness case management for CBP personnel.
• Maintain confidential case records and ensure follow-up.
• Conduct initial eligibility screening and provide referrals.
• Complete intake and case management with treatment plans.
• Deliver services via telehealth when required.
• Demonstrate exceptional customer service and client-first ethos.

Skills

Case management

Customer service

Outreach

Telehealth

Education

Bachelor’s degree in social work, sociology, psychology, or related field

Job description

Job Details

Job Location: TX Laredo CBP - Laredo, TX 78041, Position Type: Full-Time, Education Level: 4 Year Degree (Trade School), Travel Percentage: Up to 25%, Job Shift: Any

JOB PURPOSE

Services provided by the person in this position should promote recovery and wellness, community integration, independent living within the community and improved quality of life. A high level of detailed electronic documentation is required and adherence to company and state guidelines is expected. Ensure delivery of wellness services of U.S. Customs and Border Protection (CBP) employees and their families by promoting and developing awareness of the program and conducting full eligibility screenings of potential clients. Provide comprehensive case management to CBP employees and their families who are seeking a better quality of life. The Case Manager/Intake Specialist is part of a multidisciplinary team who serves as the bridge between clinical services, wellness services and community resources. This position will work with clients to deliver case management in office setting and/or community-based settings.

ESSENTIAL JOB RESPONSIBILITIES

• Advocate for and facilitate client’s access to wellness services and community resources and relevant benefits. Build a database of community resources. Provide and assist navigation to referrals.
• Provides Behavioral Health and Wellness case management to Law Enforcement personnel as a part of a workforce wellness program. Provides appropriate referrals as necessary. Prepares and maintains confidential case records. Ensures confidentiality and controls access to sensitive information. Follows care follow-up procedures to ensure clients received the services they were referred to and do not have any follow up needs. Provides services via telehealth platform, as required.
• Conduct outreach and networking activities in the community. Provide presentations at various community groups in assigned areas. Be active in and network at monthly outreach events. Promote the success and reputation of the CBP Workforce Wellness Program. Develops network of trusted contacts within organizations in which to refer and coordinate care. Consults with service providers and community partners on resource-related issues.
• Conduct initial eligibility screening of potential clients seeking program assistance and provide general information and community referrals to clients not meeting program eligibility requirements and/or clients not scheduled with a service due to program capacity.
• Complete Intake and Case Management for eligible clients. Evaluate individual and family needs. Complete a treatment plan with clients including wellness services and other related needs. Coordinate and monitor services, including comprehensive tracking of client activities in relation to service plan and client’s needs. Document detailed case notes, daily; maintain comprehensive client files as per Policies and Procedures.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS

EDUCATION: Bachelor’s degree in social work, Sociology, Psychology, or related field preferred OR any combination of experience and education that results in the required knowledge, skill, and abilities is required.

EXPERIENCE: 1-3 years of case management experience preferred. 2+ years in a customer service-focused environment preferred. Experience with law enforcement, veterans & their families is a strong plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with clear record. LMSW, LBSW, LMFT preferred.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.