Case Manager - Indigent Disposition Program

Opti Staffing; Portland (OR); On-site; USD 32,000 - 34,000; Full time

Job summary

Opti Staffing is recruiting a Case Manager for Oregon’s Indigent Disposition Program in Portland. The role focuses on coordinating documentation, communications, and final disposition of cases with families, hospitals, and state agencies.

Strong organization, discretion, and compassionate communication are essential. You will manage death certificates, case files, and digital records, ensuring timely compliance with board timelines and reporting requirements.

Qualifications

• Strong organization and attention to detail are required.
• Ability to manage documentation, deadlines, and multiple cases simultaneously.
• Professional and compassionate communication with families and agencies.
• Ability to handle sensitive information with discretion and confidentiality.
• Dependability and follow-through in a coordinated case workflow.

Responsibilities

• Coordinate documentation, communication, and final disposition of cases.
• Complete and maintain death certificates, case files, and electronic records.
• Collaborate with state agencies, VA scheduling, and other partners.
• Research relatives or contacts and issue notifications as needed.
• Communicate requirements and options to families; schedule pickups and final disposition.
• Coordinate transport of remains and submission of billing-ready files.

Skills

Organizational skills

Attention to detail

Professional communication

Calm under sensitive situations

Documentation management

Multitasking

Coordination across parties

Discretion and confidentiality

Job description

Case Manager – Indigent Disposition ProgramLocation: Portland, ORSchedule: Full-Time | Monday - FridayPay: $23-$25/hr DOEWHO THEY ARE:Our client provides specialized services surrounding the respectful and timely care of unclaimed deceased individuals. Their work requires compassion, accuracy, discretion, and close coordination with families, healthcare providers, government agencies, funeral homes, and other community partners.This is a unique opportunity for someone who is highly organized, comfortable handling sensitive situations, and able to manage detailed cases from beginning to end.WHAT YOU'LL DO:As the Case Manager, you’ll coordinate the documentation, communication, and final disposition of cases within Oregon’s Indigent Disposition Program.Manage cases in accordance with Oregon Mortuary and Cemetery Board timelines and documentation requirementsComplete and maintain death certificates, physical case files, and electronic tracking recordsCoordinate with state agencies, VA eligibility and scheduling offices, and other organizations as neededResearch and locate potential relatives or contacts and send required notificationsCommunicate with families and acquaintances regarding program requirements and available optionsCoordinate the release, pickup, shipment, or transfer of remains when claimedMaintain communication with hospitals, hospice providers, the Medical Examiner’s Office, and receiving funeral homesSchedule case pickups, releases, and final dispositionCoordinate transportation of cremated remains to Willamette National Cemetery when applicablePrepare and submit completed case files to billing for reimbursement processing when appropriateWHAT YOU NEED:Strong organization and attention to detailAbility to manage documentation, deadlines, and multiple cases simultaneouslyProfessional and compassionate communication skillsComfort communicating with families, healthcare providers, government agencies, and funeral homesAbility to handle sensitive and confidential information with professionalismStrong follow-through and ability to coordinate multiple parties throughout the case processTHE MUSTS:Ability to work with sensitive subject matter involving deceased individuals and grieving familiesAbility to maintain accurate and complete case documentationStrong written and verbal communicationDependability, discretion, and professionalismNext Steps:Click "Apply" or reach out to us directlyIsabel Jimenez(360) [e-mail] Thomas(360) [e-mail]#LI-IJ1