Case Manager II - Housing

The Salvation Army USA Central Territory; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

The Salvation Army of Dane County is seeking a Case Manager II to assess client needs, develop and monitor individualized service plans, and coordinate with community resources to help clients achieve stability.

You will conduct casework interviews, document progress, provide advocacy, and support housing placement, while ensuring contract requirements and data accuracy in HMIS.

Qualifications

• Bachelor's degree in social work, human services, psychology, sociology, or criminal justice.
• Three years social work experience. Management experience helpful.
• Valid Wisconsin Driver's license with approval to drive from The Salvation Army's insurance.

Responsibilities

• Conducts casework interviews with clients to obtain information for formulating program/service eligibility and case status.
• Identifies psychosocial, economic, and physical needs of clients; assesses and reassesses client's support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan.
• Assist client with housing search, placement, and stability activities.
• Develops and implements a case plan that presents intervention strategies to meet client.
• Refers clients to appropriate community resources and advocates for or assists the client in obtaining such services.
• Prepares complete and accurate case notes; writes correspondence, reports, and other written materials; inputs data into HMIS.
• Reviews all assigned cases on a scheduled basis to determine continuing need for services and participate in case consultations.
• Provides training to new case managers.
• Regularly peer review and audit of case files to ensure of services standards are met and contract compliance.
• Assists in transporting clients and advocating for them with public and private agencies.
• Attends meetings with other community service providers on behalf of The Salvation Army, as assigned.
• Conduct routine home visits based on program and contract requirements. Accompany peers on home visits, as needed.

Skills

Case management

Client interviews

Needs assessment

Resource coordination

HMIS data entry

Advocacy

Education

Bachelor's in social work

Bachelor's in human services

Bachelor's in psychology

Bachelor's in sociology

Bachelor's in criminal justice

Tools

HMIS

Job description

For 130 years, The Salvation Army of Dane County has offered spiritual ministry, social services, and youth programs to thousands of Dane County residents, without discrimination. We currently serve the most vulnerable members of our community through a wide range of programs, as well as extensive case management services. While we strive to provide compassionate care and a primary goal of all of our programs and services is to improve the life skills and circumstances of those we serve.

The Case Manager II assesses client needs, abilities and strengths; facilitates development of client case plans and monitoring to determine progress both individually and as a program. Networks with other agencies to identify and collaborate with resource development and delivery.

About the role:

• Conducts casework interviews with clients to obtain information for formulating program/service eligibility and case status.
• Identifies psychosocial, economic, and physical needs of clients; assesses and reassesses client's support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan.
• Assist client with housing search, placement, and stability activities.
• Develops and implements a case plan that presents intervention strategies to meet client.
• Refers clients to appropriate community resources and advocates for or assists the client in obtaining such services.
• Prepares complete and accurate case notes; writes correspondence, reports, and other written materials; inputs data into HMIS.
• Reviews all assigned cases on a scheduled basis to determine continuing need for services and participate in case consultations.
• Provides training to new case managers.
• Regularly peer review and audit of case files to ensure of services standards are met and contract compliance.
• Assists in transporting clients and advocating for them with public and private agencies.
• Attends meetings with other community service providers on behalf of The Salvation Army, as assigned.
• Conduct routine home visits based on program and contract requirements. Accompany peers on home visits, as needed.

Education: Bachelor's in social work, human services, psychology, sociology, or criminal justice.

Experience: Three years social work experience. Management experience helpful.

Certifications: Valid Wisconsin Driver's license with approval to drive from The Salvation Army's insurance.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.