Case Manager II

Salvation Army Tucson; North Las Vegas (NV); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Mileage reimbursement

Access to company vehicle

Job summary

Salvation Army Tucson is seeking a Case Manager II for the Supportive Services for Veterans Families. The role involves managing a caseload of 15–30 participants, providing case management services to homeless and at-risk veterans, and coordinating care with community partners.

Candidates should have a bachelor’s degree in social work or a related discipline, and at least two years of related experience. Strong interpersonal, communication skills, and knowledge of veteran services are essential.

Qualifications

• Bachelor’s degree in social work or related discipline plus two years of case management experience.
• Knowledge of behavioral health, housing programs, and veteran services.
• Must pass a criminal background check.

Responsibilities

• Manage a caseload of approximately 15–30 participants.
• Conduct intakes, assessments, and develop initial service plans.
• Provide direct case management services to homeless and at-risk veterans.

Skills

Behavioral health knowledge

Crisis intervention skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

Bachelor’s degree in social work or related discipline

Job description

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Case Manager II for the Supportive Services for Veterans Families (SSVF) reports directly to the SSVF Coordinator and is responsible for the coordination and comprehensive services delivered to veterans and their families by The Salvation Army Veteran Services.

Qualifications

• Bachelor’s degree in social work or related discipline plus two years of case management experience. Two years of related employment experience may be substituted for one year of required education.
• Knowledge of behavioral health, housing programs, and veteran services.
• Strong interpersonal and crisis intervention skills.
• Ability to communicate and work effectively with a diverse group of residents, staff, and community partners.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office Software (Word, Excel, etc.).
• Must have a valid driver's license, a clean driving record, and own a registered and insured vehicle for client visits. Mileage reimbursement will be provided, and a company vehicle will be available for client transportation.
• Must pass a criminal background check.

Responsibilities

• Manage a caseload of approximately 15–30 participants.
• Conduct intakes, assessments, and develop initial service plans.
• Determine program eligibility and facilitate participant enrollment.
• Provide direct case management services to homeless and at‑risk veterans and their families.
• Coordinate care with VA personnel and community partners to support eligibility documentation and access to mental and physical health services.
• Provide referrals and support for housing placement and other essential services.
• Conduct outreach in designated communities, including shelters, treatment programs, and other service locations.
• Assist veterans in identifying education, training, and employment goals and develop plans to achieve them.
• Support veterans and their families in addressing barriers to employment and accessing community resources.
• Maintain current knowledge of community employment agencies, resources, and program procedures.
• Monitor, document, and report participant progress throughout program participation.
• Provide crisis intervention and supportive counseling as needed.Conduct home visits to deliver case management services.
• Maintain accurate client records, referrals, and generate required reports.
• Ensure timely and accurate data entry in HMIS/SQUARES systems and maintain documentation compliance.
• Uphold strict confidentiality of all participant information.
• Attend all required team meetings and training sessions.
• Perform additional duties and special projects assigned.

This position has access to confidential and private information. This position is subject to grant funding; however, if the funding ends, the position may be eliminated. It is essential that confidentiality and privacy be observed.

Physical Requirements

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms continuously. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Equal Opportunity Employer. Protected Veterans / Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.