CASE MANAGER I

Old-Pueblo-Community-Services; Tucson (AZ); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Fringe benefit $5.55/hr

Health insurance for employee and fam

401(k) match after 1 year

Dental and Vision plans

Paid life insurance

Paid training

136 hours PTO per year

Job summary

Old-Pueblo-Community-Services in Tucson, AZ seeks a Case Manager I to engage, assess, support and coordinate care for people experiencing homelessness and related conditions. Responsibilities include intake, recovery-plan updates, and life-skills sessions within a HIPAA-compliant EHR system.

Requirements include an Associate, Bachelor’s, or Master’s degree, CPR/First Aid certification, and willingness to use evidence-based practices.

Qualifications

• Must have an Associate, Bachelor’s or Master’s degree.
• CPR/First Aid certification or ability to obtain it.
• Basic computer skills (Word, Excel, email).
• Willingness to learn evidence-based practices (CPI, MI, Housing First, Harm Reduction).
• Self-starter, team player, able to meet deadlines and adapt hours.

Responsibilities

• Complete intake process with new clients.
• Deliver services aligned with recovery plans to help clients reach goals.
• Update recovery plans as services are completed.
• Complete C-SSRS and coordinate risk plans with supervisors.
• Connect clients to mainstream services and other organizations.
• Provide case management and life skills sessions.
• Co-facilitate life skills groups with supervisors.
• Facilitate ART meetings when needed under guidance.
• Document services in the EHR and maintain files per HIPAA.
• Ensure program guidelines are followed and address non-compliance.
• Collaborate with OPCS team and external partners.

Skills

CPR/First Aid

De-escalation techniques

Motivational Interviewing

Housing First approach

Harm Reduction

Team collaboration

Education

Associate degree

Bachelor's degree

Master's degree

Tools

Microsoft Word

Microsoft Excel

Email

Electronic Health Record (EHR)

Job description

Description

Veterans Community -CERS

Monday – Friday 8:00am – 5:00pm

The Case Manager I is responsible for the engagement, assessment, support and coordination of care for individuals who have experienced homelessness. The role involves interacting with individuals who are experiencing homelessness, Serious Mental Illness, Substance Use Disorder, and other related conditions.

FRINGE BENEFIT OF $5.55 PER HOUR FOR THIS POSITION

This is a Federally contracted position; the chosen applicant will receive an additional $5.55 per hour in benefits and/or hourly cash equivalent.

Employee Benefits

Competitive Salary, Employer Subsidized Health Insurance for Employee and Family, Employer Matching 401 (k) plan (after 1 year), Employer Subsidized Dental Plan and Vision Plan, Paid life insurance, Employer Paid Training, 136 Hours Paid Time Off (PTO) Per Year.

Duties and Responsibilities:

• 1. Complete the intake process with new clients.
• 2. Deliver services in alignment with the client’s recovery plan to assist and support clients in reaching identified goals.
• 3. Update the recovery plan in collaboration with a Case Manager II as services are completed.
• 4. Complete the Colombia Suicide Severity Rating Scale (C-SSRS) and coordinates with a Case Manager II or above to address moderate and high need risk plans.
• 5. Connect clients to mainstream services and other service organizations as needed.
• 6. Provide case management and life skills individual sessions.
• 7. Co-facilitate life skills groups with a Case Manager II or above.
• 8. Facilitate Adult Recovery Team (ART) meetings when needed with guidance from a Case Manager II or above.
• 9. Document services and information within the Electronic Health Record (EHR).
• 10. Maintain all client files in a confidential manner and in compliance with HIPAA standards.
• 11. Monitor clients’ compliance with program guidelines and provide appropriate guidance to those clients who are out of compliance.
• 12. Work closely with OPCS team, collaborators and other members of a client’s support team, including Home Health Care agencies, parole and probation offices.
• 13. Other duties as assigned.

Requirements

• 1. Must have an Associate, Bachelors or Masters.
• 2. Possess and maintain valid CPR/First Aid Certification, or ability to complete training and pass certification.
• 3. Basic computer skills (e.g., Microsoft Word, Excel, email)
• 4. Willingness to learn and practice evidence-based practices, such as De-escalation (CPI Model), Motivational Interviewing, Housing First and Harm Reduction.
• 5. Self-starter committed to a team approach, responsible, dependable, ability to set priorities, meet deadlines and work flexible hours.
• 6. Valid Arizona driver’s license, proof of auto insurance and reliable transportation.

Preferred Qualifications:

• 1. One year of experience working with the unsheltered population.
• 2. Experience using an Electronic Health Record (EHR).
• 3. Bilingual

Employment References, background check is conducted pre-employment.

Pay Rate:

$18.88 - $23.10 - $27.32

In accordance with pay transparency, the salary reflected in this posting is the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Salary placement is typically between the minimum and mid-point of the salary range