Case Manager (59870)

Circle the City; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Housing assistance

Job summary

Circle the City in Downtown Phoenix seeks a Case Manager to lead the clinical team in discharge planning and connecting patients to community housing options. The role focuses on empowering patients to break homelessness cycles by securing eligible housing and supports.

You will work with a multidisciplinary team, document plans, and help patients access services like vocational rehab, mental health, and parenting skills.

Qualifications

• Associate’s Degree or equivalent experience required; BSW preferred.
• 3–5 years of experience preferred.
• Strong interpersonal skills with diverse populations.
• Bilingual Spanish highly desirable.
• Must demonstrate critical thinking and organizational skills.
• Valid Arizona driver’s license and access to a vehicle.

Responsibilities

• Discharge planning as primary responsibility within the clinical team.
• Attend daily team huddles, clinic staff meetings, and team meetings.
• Maintain documentation in the medical record for discharge plans.
• Develop comprehensive discharge plans to permanent housing options.
• Connect patients with community services (vocational rehab, mental health, substance abuse, job readiness, parenting).
• Accompany patients on site visits to clarify discharge plans.
• Counsel patients on entitlements and facilitate applications.
• Keep team updated on patient progress toward discharge.
• Collect data for grants and projects as directed.

Skills

Interpersonal skills

Oral communication

Written communication

Critical thinking

Problem-solving

Organizational skills

Time management

Multitasking

Education

Associate degree or equivalent

BSW preferred

Job description

Job Location

Downtown Medical Respite Center - Phoenix, AZ 85007

Summary of Position

The purpose of this position is to provide leadership to the clinical team in planning a patient’s discharge. The case manager is the member of the clinical team who is responsible for identifying the needs of the patient as they prepare for discharge, and is responsible for identifying resources in the community that may be used to meet those needs. Case managers assist the patient in breaking the cycle of homelessness by connecting them to any available housing options for which they may qualify. This is a safety sensitive position.

Essential Duties

• Works as part of the clinical team with the primary responsibility of discharge planning.
• Attends daily team huddles when in clinic, clinic staff meetings, and team meetings.
• Maintains appropriate documentation in the medical record so that the case management plan for each patient is easily accessible.
• Works with each patient on a comprehensive plan for discharge to permanent housing options.
• Fosters empowerment and recovery by connecting the patient with community agencies to obtain services such as vocational rehabilitation, mental health and substance abuse services, job readiness and parenting skills.
• Accompanies patients on site visits with the goal of clarifying the discharge plan.
• Counsels patients on entitlements for which they may qualify and facilitates applications.
• Keeps the clinical team updated on progress of each patient towards discharge.
• Collects data accurately for all grants and projects, as directed by supervisor.

Supervisory Responsibility

None

Qualifications

• Associate’s Degree or equivalent experience required; BSW preferred.
• 3 – 5 years of experience preferred.
• Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
• Experience in working with culturally diverse, chronically homeless, and medically needy individuals preferred.
• Demonstrates excellent oral and written communication skills.
• Bilingual skills – Spanish highly desirable.
• Must demonstrate critical thinking, problem-solving, and organizational and time management skills.
• Possess and maintain a valid Arizona driver’s license and has use of privately owned vehicle.

Physical and Mental Requirements

• Position requires extended periods of sitting and standing including bending and reaching.
• Handles stress in a positive manner.
• Ability to be flexible and to multitask.
• Demonstrated interest in working with an underserved population.