Case Manager - Housing & Emergent Needs

Metropolitan Lutheran Ministry; Kansas City (MO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation time

403b with 3% match

Job summary

Metro Lutheran Ministry seeks a Housing & Emergent Needs Case Manager to support homelessness prevention and emergency assistance in the Kansas City area. You will manage a caseload and coordinate rent, utility assistance, shelter vouchers, and ID services, guiding participants toward housing stability.

The role requires strong communication, compassion, and organizational skills. Office is in Kansas City, MO, with typical hours Monday–Friday and occasional evenings/weekends as needed.

Qualifications

• Bachelor’s in Social Work, Sociology, or Psychology preferred, but not required.
• Experience working with homeless or at-risk households.
• Experience with state/federally funded programming (ESG, MHTF) preferred.
• Commitment to helping those in need, compassion, empathy, and strong organizational skills.

Responsibilities

• Assess needs to determine financial assistance using progressive engagement strategies.
• Advocate for participants with landlords and utility companies.
• Establish landlord relationships and perform housing inspections.
• Provide client-centered case management using a low-barrier, Housing First model.
• Enter and maintain HMIS case files in accordance with funder requirements.
• Attend Coordinated Entry, Continuum of Care, or other meetings as scheduled.

Skills

Communication skills

Empathy

Organizational skills

Community outreach

Education

Bachelor’s in Social Work, Sociology, or Psychology

Tools

HMIS

Data entry

Job description

Description

Housing & Emergent Needs Case Manager

Metro Lutheran Ministry seeks a dynamic, motivated candidate for the position of Housing & Emergent Needs Case Manager. For 55 years, MLM has provided emergency and supportive services to low-income, homeless, and at-risk households in the greater Kansas City area. The Housing & Emergent Needs Case Manager will be an integral part of MLM's Empowerment & Case Management Team.

The Housing & Emergent Needs Case Manager administers homelessness prevention, eviction prevention, and other emergency needs assistance focused on those who are at-risk of homelessness in the greater Kansas City area. Services include the provision of private, state, and federally funded rent & utility assistance and related case management, emergency shelter hotel vouchers, ID & birth certificates, clothing & furniture vouchers, and AccessKC vouchers (formerly Kansas City Medicine Cabinet). At a single point in time, the Housing & Emergent Needs Case Manager will have a Homelessness Prevention case load of approximately 30 households, 2-5 Emergency Shelter voucher households, and varying emergent needs assistance clients. The case manager will promote each service participant’s strengths and advance well-being, with the goal of facilitating progression from homelessness or near-homelessness to long-term housing stability.

This position will office in Jackson County at MLM's midtown Kansas City, MO service location.

Work Schedule:Monday- Friday; 8:30am – 5:00pm; some weekends or evenings as needed

Duties and Responsibilities:The Case Manager shall possess excellent communication skills and demonstrate patience and kindness while working under pressure, delivering quality service. A positive attitude, being a hard worker, and a willingness to take on tasks that may pivot is vital. The Case Manager will support homeless and at-risk participants, utilizing a strengths-based model, by performing the following:

• Assess needs to determine financial assistance utilizing progressive engagement strategies


• Advocate for participants with landlords and utility companies


• Establish landlord relationships


• Perform housing inspections


• Provide client-centered case management, utilizing a low-barrier, Housing First model


• Connect participants to appropriate community resources, such as financial assistance, mental health treatment, housing, employment, healthcare, and others as identified by need


• Collaborate with community partners to ensure that interventions and community support services are available and easily accessible


• Provide emergency/homelessness prevention rent & utility assistance, emergency shelter hotel vouchers, vouchers for ID & birth certificates, and vouchers for KC Medicine Cabinet to walk-in or scheduled clients.


• Facilitate connection to internal MLM programming, including FOC, pantry, and other services


• Enter & maintain written and online HMIS & other database participant case files in accordance with homelessness prevention or other funder requirements


• Accurately perform reporting and compliance duties in a timely fashion


• Attend Coordinated Entry, Continuum of Care, or other community partner meetings as scheduled


• Other duties as assigned

Job Qualifications:Bachelor’s in Social Work, Sociology, or Psychology preferred, but not required. Experience working with homeless or at-risk households, or a combination of education and experience is preferred. Experience working with state/federally funded programming (ESG, MHTF) is preferred. A commitment to helping those in need, compassion, empathy, and strong organizational skills are vital.

Current KS/MO driver’s license and proof of insurance (must submit to driving record and criminal background check).

This is a full-time, exempt position. Work location will be in Kansas City, MO, Jackson County. Salary range is $40,000-$50,000 annually, DOQ. Benefits include 12 paid holidays, 20 days paid vacation pro-rated based on date of hire & re-earned annually, 100% employer paid health, dental, vision, group life, short and long term disability insurance, partial employer paid dependent insurance coverage, and 403b with 3% match.

Metro Lutheran Ministry is an Equal Opportunity Employer