Case Manager Homeless Prevention Program

Lutheran Coummunity Services North West; Tacoma (WA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employer-paid disability insurance

Life insurance at no cost

12 paid agency-recognized holidays

2 weeks vacation in first year

2 weeks sick leave

403(b) retirement plan with employer-m

Job summary

Lutheran Community Services NW in Tacoma seeks a Case Manager for the Homeless Prevention Program. You will guide families at risk of homelessness through rapid intake, plan housing stability, and coordinate rental assistance with referrals to services.

Responsibilities include eligibility verification, client assessments, and maintaining HMIS records with HIPAA compliance while providing strengths-based coaching to achieve stable, unsubsidized housing.

Qualifications

• Associate's degree or equivalent work experience.
• Strong written and verbal communication skills.
• Ability to work with diverse populations with cultural sensitivity.
• Proficiency with data entry and basic office software.

Responsibilities

• Develop housing stability and rental assistance plans with families.
• Conduct housing searches and landlord engagement.
• Assist with applications, referrals, and documentation for program eligibility.
• Maintain participant files and HMIS records, ensuring confidentiality.

Skills

Communication skills

Organizational skills

MS Word

MS Excel

Diversity experience

Education

Associate's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Case Manager Homeless Prevention Program

LCSNW Tacoma (Junett), 3848 S. Junett Street, Tacoma, Washington, United States of America

Job Description

Posted Friday, July 10, 2026 at 10:00 AM

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees—because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well‑being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer‑paid short‑ and long‑term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

The Case Manager provides progressive housingstabilitycase management and advocacy for participantsintheHomelessness Prevention Program.The Case Manageris responsible foraccepting referralsofindividuals and families who are at imminent risk of homelessness in PierceCounty.

The Case Manager will implement a rapid intake process and work with the family to develop a housing stability and rental assistance plan, conduct housing search and landlord engagement, make referrals to needed services, work with the family to modify the plan as service needs are addressed, and ultimately achieve permanent unsubsidized housing.

• Assist referred participants to verify and document HP program eligibility and complete program application materials.
• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.
• Conduct comprehensive in-depth assessmentsutilizingthe intake,assessmentand housing barriers tools.
• Utilize motivational interviewing to help the participants develop astrengths-based plan of action to achieveoptimalself-sufficiency.
• Provide coaching and conflict resolution services toassistclients in resolving conflicts that may be endangering current or future housing including but not limited to scenarios between clients and landlords, property managers and/or friends,familyand neighbors.
• Assistthe participants with referrals to a customized array of services that will help them achieve plan goals,includingemployment, pre‑employment,andlife skills programs.
• Help participants find and obtain safe and stable housing.
• Assist clientswith completing rental applications, if needed.
• Submit financial assistance requests for client rent subsidies and other approved expensesas needed.
• Reassess participant eligibility at 90-day(or shorter)intervals todetermineongoing need for rental subsidy.
• Maintain up‑to‑date andaccurateclient files. The Case Manager is expected to developproficiencyinmaintainingaccurateclient recordsinHomelessnessManagementInformation System(HMIS), the client tracking software application used by programs throughout the agency.
• Cooperate on the collection and analysis of data related to participants.
• Maintain strict confidentiality of participant information in conformance with related policies and procedures. Requires strict adherenceofHIPAA standards in the office workspace to ensure confidentiality.
• Participate in ongoing training and program development, and other relevant community activities as requested.
• Perform related duties as assigned.

HOW YOU WILL BE A GREAT FIT:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

• Associate's degree in related field or equivalent work experience.
• At least 2 years’ experience inrelatedfield.
• Must have well‑developed communication skills, both written and verbal.
• Musthave strong organizational skills.
• Proficient in Microsoft Word and Excel and willingness to learn new databases.
• Previousexperience working with participants from diverse backgrounds and perspectives.
• Previousexperience in community and human servicesincluding prior experienceserving homeless and low‑income communities.
• Previousexperienceprovidingcommunity presentations.
• Mustdemonstrateawareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of populations served by the program.
• Mustpossessthe ability to make independent decisions when circumstanceswarrantesuch action.
• Must be able to enter and retrieve data using computer systems,systemsapplications, and other office equipment.
• Must be able to relate to and work with ill, disabled, emotionally upset, and at times hostile people.
• A Washington State Driver’s License and proof of current auto insurance is required.

LCSNW Tacoma (Junett), 3848 S. Junett Street, Tacoma, Washington, United States of America