Case Manager – Homeless Guest Services

Santa Barbara Rescue Mission; Santa Barbara (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Santa Barbara Rescue Mission is seeking a Homeless Guests Services Case Manager to develop and facilitate individualized case management for shelter guests. You will create service plans, meet guests regularly, and coordinate referrals to housing, benefits, and health resources.

In this role, you build trust, maintain records, and use motivational interviewing, harm reduction, and trauma-informed care to support clients.

Qualifications

• Bachelor’s degree or equivalent client-facing social work experience required.
• Administrative competencies for program logistics.
• Shows leadership and compassion for guests.
• Personable, amiable, and adaptable in a team environment.
• Strong time management, organization, and record-keeping abilities.
• Attend department meetings with the Director of Homeless Guest Services.
• Experience working with people without homes.

Responsibilities

• Provide individualized case management to shelter guests.
• Develop a written case management plan with services and objectives.
• Meet with guests regularly and maintain data in databases/logs.
• Build trust and rapport with guests; provide referrals.
• Assist with transportation needs; track progress and report to team.
• Use client-centered approaches including motivational interviewing, harm reduction, and trauma-informed care.
• Provide crisis intervention when needed.
• Maintain knowledge of community resources for wrap-around services.
• Collaborate with staff to coordinate services; participate in evaluations and trainings.
• Conduct intake assessments, arrange emergencies, set program goals.
• Lead scheduled case management meetings; coordinate plan implementations.
• Be a contributing member of Homeless Guest Services; liaise with Men’s staff.
• Support Emergency Shelter Team and pilot new initiatives.

Skills

Administrative skills

Leadership

Compassion

Time management

Organizational skills

Record keeping

Team collaboration

Experience with homeless

Education

Bachelor’s Degree in Psychology, Sociology, Social Work, etc., OR equivalent social work/client-facing experience

Job description

General Function:

The Homeless Guests Services Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services.

Position Requirements:

• Bachelor’s Degree in Psychology, Sociology, Social Work, etc., OR equivalent social work/client-facing experiencerequired

• Administrative competencies to handle homeless program logistics

• Displaying leadership and compassion to our guests

• Personable, amiable, and adaptable in a team environment

• Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks

• Attend department meetings or check in meetings with the Director of Homeless Guest Services

• Experience working with people without homes

Principal Activities:

Provide individualized case management to shelter guests.

• Develop a clearly written case management plan for services and objectives for assigned caseload

• Meet with guests regularly

• Maintain accurate data in computer databases and logs

• Build trust and rapport with guests

• Provide appropriate referrals

• Assist guests with transportation needs

• Track guest progress and provide updates and report to HGS team and other SBRM staff

• Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care

• Provide crisis intervention services when needed

• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients

• Work in collaboration with other agency and program staff to coordinate services

• Participate in evaluation and trainings to better respond to client/community needs

• Perform case management activities including (but not limited to):

• Intake assessments and evaluations.

• Providing emergency and special service related to legal, medical or mental health issues.

• Establishing program goals and priorities.

• Conducting scheduled case management meetings with guests.

• Referring residents to essential services such as housing, county benefits, education etc.

• Coordinating plan implementations with other staff.

Be a contributing member of the Homeless Guest Services team.

• Meet with Homeless Guest Services team to discuss operations and guests.

• Keep team apprised of guest issues and concerns.

• Maintain good rapport with Men’s staff and security personnel with a willingness to work together to solve difficult problems.

• Act as a responsible party, alongside SBRM Men’s Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property.

• Support the Emergency Shelter Team as needed.

• Assist with piloting new Homeless Guest Services initiatives and programs.

Compensation and Benefits:

• $24.00-$26.00 (depending on experience)

• Company sponsored retirement plan with a 4% match

• 15 vacation days, 12 holidays, and paid sick time

• Employer sponsored health benefits (medical, dental, vision, life insurance)

Effect on the End Result:

This position contributes to the stabilization and transformation of our homeless guests. In the end, you will walk alongside individuals as they rebuild their lives.