Case Manager - Float

Axiom Care; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Tuition Reimbursement

EAP (Employee Assistance Program)

401(k) with up to 3.5% match

Paid time off (PTO)

Paid holidays

CME reimbursement

Job summary

Axiom Care is seeking a full-time, on-site Substance Abuse and Behavioral Health Case Manager in Phoenix, AZ. You will manage a client caseload, develop individualized treatment plans, and document progress in EMR systems while ensuring HIPAA compliance.

Responsibilities include facilitating group sessions, coordinating services, and collaborating with the clinical team to support recovery and community reintegration for diverse populations in our sober living and treatment programs.

Qualifications

• Must be proficient in computer applications and electronic medical record systems.
• Proficient with Microsoft Office Suite or related software.
• One year of case management knowledge with AHCCCS population strongly preferred.
• Active CPR and First Aid certification.
• Able to write professional correspondence and reports with accuracy.

Responsibilities

• Maintain adherence to ethical standards and legal requirements.
• Facilitate and document group sessions focusing on recovery and life skills.
• Carry a caseload and guide clients through program phases.
• Develop client-driven treatment plans tailored to individual needs.
• Secure client information per HIPAA standards.
• Document services within 24 hours in the EMR.
• Identify and report safety and maintenance issues at the facility.
• Transport clients to appointments as needed.
• Use coaching and motivational techniques to help clients achieve goals.
• Perform related tasks as assigned by management.

Skills

EMR proficiency

MS Office

CPR/First Aid

Communication skills

Time management

Education

Experience with AHCCCS population

Tools

Electronic Medical Records (EMR)

Job description

Description

Axiom Care is a fast-paced, rapidly growing Substance Abuse treatment, Behavior Health and Mental health sober living housing provider. We have several different locations and several programs for individuals seeking to change their life for the better.

These different programs include group counseling, recovery education, employment services, art therapy and high needs case management in a sober living environment. These programs serve a variety of specialty populations including SMI, GMH, justice involved, Navajo and other Indigenous individuals, military veterans aiming for recovery, reintegration into the community, and independent living.

Specialty Case Managers focus on the various social determinants of health and structural obstacles that are necessary to address for the clients/residents to have the highest chance of successful recovery and community reintegration. Additionally, they assist in on-site activities and functions of the program, as assigned by the Clinical Director, Facilities Manager and/or other administrative staff. Case manager is an integral role in Axiom Care team.

Shift: Full-time, Non-exempt/Hourly

Duties/Responsibilities

• Maintain strict adherence to state and local ethical standards and legal requirements at all times
• Facilitate and document group sessions, focusing on recovery, life skills, and other relevant topics.
• Carry a caseload of clients, guiding them through all program phases
• Develop and implement client-driven treatment plans tailored to individual needs
• Secure client information per HIPAA standards
• Complete high-quality documentation of any service provided, follow up needed, or other clinically pertinent information within 24 hours in the electronic medical record
• Take initiative to be aware and stay updated about community resources
• Assess client progress, needs and barriers in each interaction and document
• Identify and report ongoing maintenance and safety issues at facility
• Intervene with de-escalation, empathy and, as needed, emergency response protocol to crisis and emergency situations
• Attend frequent site staff supervision and ongoing staff trainings.
• Identify and report ongoing maintenance and safety issues at facility.
• Transport clients to appointments as needed.
• Utilize coaching and motivational techniques to help clients achieve their treatment goals.
• Assist in holding clients accountable for attendance and compliance with program expectations
• Perform other related tasks and projects as assigned by management

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (McCain Veteran Center).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

What we offer

• Medical, Dental, and Vision
• 401(k) with up to 3.5% match
• Paid time off (PTO), paid sick time, and paid holidays
• Tuition Reimbursement
• Reimbursement for CMEs
• Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal
• Employee Assistance Program (EAP)
• Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

Requirements

• Must be proficient in computer applications and electronic medical record systems.
• Proficient with Microsoft Office Suite or related software.
• Some assignments require an Arizona Fingerprint Clearance Card.
• Active CPR and First Aid certification.
• Negative TB Test result within past 12 months (residential locations).
• Ability to write professional correspondence and reports free from grammatical and spelling mistakes.
• Ability to read, analyze, and interpret emails, letters, policies, procedures, etc.
• Ability to communicate effectively with clients, client support and professionals.
• Self-motivated and self-directed.
• High level of patience.
• Ability to make sound decisions in emergency situations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strict adherence to ethical treatment standards.
• Strong time management skills.
• Personal or professional experience in recovery or substance use treatment.
• Familiarity with 12-Step programs, VA systems, or trauma-informed care.

Education and Experience

• Minimum one year of case management knowledge and experience with the AHCCCS population chronically underhoused and the substance use treatment), Justice involved persons, veterans/military population, and Indigenous population.
• One year of experience with the Crisis/SMI population strongly preferred.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.