Case Manager

Axiom Care; Phoenix (AZ); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Tuition reimbursement

CME reimbursement

EAP

Job summary

Axiom Care in Phoenix, AZ is seeking a Case Manager to coordinate and ensure continuity of care under supervision of the Clinical Director. You will provide life skills training, connect clients to community resources, and facilitate groups within residential treatment.

Proficiency with EMR and Microsoft Office, strong communication, and a trauma-informed approach are essential. Shift Tue-Sat 9am–6pm; benefits include Medical, Dental, Vision, 401(k) match, PTO, and tuition reimbursement.

Qualifications

• Must be proficient with computer applications and EMR systems.
• Proficient with Microsoft Office and related software.
• Fingerprint Clearance Card on hire.
• Current First Aid/CPR certification within 90 days.
• TB test negative within past 12 months.
• Ability to communicate effectively with clients and professionals.
• Calm decision making in emergencies.
• Ability to work independently or in a team.
• Ability to read and interpret human service materials.
• Strong assessment skills and time management.
• Solid case management knowledge.
• Familiarity with ASAM or ASAM Continuum.

Responsibilities

• Coordinate care for residential clients with treatment team.
• Assist in discharge planning with clinicians and supports.
• Connect clients to community resources and benefits.
• Maintain clinical documentation in EMR as per service plan.
• Collaborate on individual service plan goals throughout care episode.
• Assist in determining appropriate level of care for clients.
• Participate in interdisciplinary treatment team meetings.
• Attend clinical oversight with supervisors.
• Complete notes the day of service and transport clients when needed.
• Protect client information per HIPAA standards.

Skills

Computer literacy

EMR systems

Microsoft Office

First Aid/CPR

TB testing negative

Effective communication

Emergency decision making

Teamwork

Reading/interpretation of literature

Assessment skills

Time management

Case management

ASAM Continuum knowledge

Report writing

Public speaking

Problem solving

Diverse populations experience

Native American population experience

Harm reduction conversations

Education

Bachelor's in behavioral health

Associate degree + 2 years licensed facility experience

High School + 18 credits + 2 years licensed facility experience

Tools

ASAM Continuum

Job description

Description

The case manager under the supervision of the Clinical Director and/or Clinical Supervisor the Case Manager position is responsible for coordination and continuity of care. Provides life skills training and development in individual and groups settings, connects clients to community resources and facilitates group. Residential Case Managers work closely within the residential interdisciplinary clinical team.

Shift: Tuesday - Saturday 9:00 AM - 6:00 PM

Duties/Responsibilities

• Assists clients with adjusting to residential program and preventing unplanned discharges.
• Participates in safe and solid discharge planning with client, clinician and stakeholders/natural supports.
• Coordinates care with stakeholders and family/natural supports for clients in residential program (i.e., referral source, social services, probation, etc.).
• Coordination of care with health plans and internal interdisciplinary team.
• Provide culturally appropriate modalities in support of client’s cultural preferences.
• Takes a Trauma-Informed Care approach.
• Facilitation of health promotion, life skills and appropriate psychoeducational groups.
• Provides individualized case management to residential clients addressing Social Determinants of Health which may include connecting to benefits, community resources for medical, education and/or employment needs and referrals as identified on individual service plan.
• Develop, implement, and review clinical documentation of all services provided through client records in the Electronic Medical Record (i.e., assessments, ASAM Continuum, individualized service plans, screening tools, safety plans, progress notes, discharge summary, etc.) for assigned caseload, collaborating with assigned clinician.
• Collaborates with each assigned client on individualized service plan goals throughout client’s episode of care.
• Assist in coordination of appropriate level of care for each assigned client.
• Actively participate in interdisciplinary treatment team meetings.
• Attend clinical oversight under Behavioral Health Professional, Clinical Supervisor or Clinical Manager.
• Complete accurate clinical documentation same day as date of service.
• Transport clients as needed.
• Assist in the collection of client breathalyzer readings and/or urine drug screening.
• Secure client information per HIPAA standards.
• Attends and/or provides in-service training as needed.
• Promotes mission, vision, and values of the Axiom Care program.
• Promotes inclusion through Culturally and Linguistically Appropriate Services (CLAS) Standards.
• Perform other duties as assigned.

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (co-located on the Victory Place campus).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

What we offer

• Medical, Dental, and Vision
• 401(k) with up to 3.5% match
• Paid time off (PTO), paid sick time, and paid holidays
• Tuition Reimbursement
• Reimbursement for CMEs
• Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal
• Employee Assistance Program (EAP)
• Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

Navajo Nation Preference:

• Preference is given to qualified Navajo Nation and Native American Applicants in accordance with Title 15 N.N.C. Chapter 7.

Requirements

Required Skills/Abilities

• Must be proficient in computer applications and electronic medical record systems.
• Proficient with Microsoft Office and related software.
• Fingerprint Clearance Card upon hire
• Current First Aid/CPR certification within 90 days of hire.
• Negative TB Test results within the past 12 months.
• Ability to communicate effectively with clients, their loved ones and professionals in both written and oral format.
• Ability to make calm sound decisions in emergency situations.
• Ability to work independently and as part of a team.
• Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or governmental regulations.
• Strong assessment skills.
• Strong time management skills.
• Strong case management skills.
• Working knowledge of ASAM or ASAM Continuum.
• Ability to write reports, business correspondence, and analyze policies and procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience in working with diverse population and socioeconomic backgrounds.
• Experience with working with Native American population preferred.
• Working knowledge of twelve step programs of recovery and other models of self-help options in the community.
• Ability to have conversations with clients about harm reduction strategies.
• Minimal supervision regarding use of time.

Education and Experience

• Bachelor's degree in behavioral health-related field; or
• Associate of Arts Degree in Behavioral Health field and 2 years experience in a licensed facility; or
• High School Diploma or GED and 18 hours credit in related field and 2 years experience in a licensed facility.
• Current Arizona Drivers License and a current satisfactory 39-month Motor Vehicle Record (MVR).

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Episodes of standing and/or sitting facilitating groups.
• The employee must be able to lift up to 15 pounds at times.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.