Case Manager/Family Service Counselor

National Youth Advocate Program (NYAP); Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Student loan assistance

22 days off per year

11 paid holidays per year

Medical insurance

Dental insurance

Vision insurance

401(k)

Summer hours off

Tuition assistance

Parental leave

Mileage reimbursement

Work anniversary trips

Job summary

National Youth Advocate Program in Jacksonville, FL seeks a dedicated Case Manager to advocate for children and families in our community. You will work closely with youth, family members, foster parents, and partners to provide professional services and support toward safe, stable, and permanent outcomes.

The role requires flexibility for non-traditional hours and daily travel, with supervision from the Director of Case Management.

Qualifications

• Bachelor’s Degree in Social Work or comparable Human Services field from an accredited institution.
• 2 years of work experience working in direct service with youth and families strongly preferred.

Responsibilities

• Actively supports, represents, and extends the mission, vision, and values of the organization.
• Completes or revises the Family Risk Assessment with all family members that live in the home to assess strengths, needs, and risk of harm to the child.
• Maintains contact with families through regular and planned visitation.
• Provides case management, transportation, parent education, counseling, and community resource linkage.
• Prepares for and participates in administrative and court reviews of the case plan.

Skills

Valid driver's license

Flexible hours

Professional communication

Cultural sensitivity

Proficient computers

Education

Bachelor’s Degree in Social Work or comparable Human Services field

2 years direct service experience with youth and families

Job description

Who We Are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

Who We Are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

Working At NYAP

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• Student Loan Repayment assistance, up to $1,200 per year!
• 22 Days Off Each Year!
• Plus 11 Paid Holidays Per Year!
• Medical, Dental, and Vision
• Competitive salaries and benefits including a 401(k)
• Summer Hours Off (half day Friday's off),
• Tuition Assistance
• Parental Leave
• Mileage reimbursement for some positions
• Work Anniversary Trips!

Position Overview

Hours - flexible and non-traditional hours required.

Summary

Under the general supervision of the Director of Case Management or designee, this position works to make a meaningful difference in the lives of the children and families served. This position works closely with youth, family of origin, foster parents, and community partners, providing advocacy, professional services, and support toward the ultimate goal of living safely and successfully in the community.

Responsibilities

• Actively supports, represents, and extends the mission, vision, and values of the organization.
• Completes or revises the Family Risk Assessment with all family members that live in the home to assess the family’s strengths and needs, as well as risk of harm to the child/children in the home, monitoring safety, and immediately reporting incidents involving harm or risk of harm to children.
• Maintains contact with families through regular and planned, as well as unannounced, visitation of parents and children.
• Provides case management, transportation, parent education, counseling, community resource linkage, advocacy, and other professional services, meeting or exceeding established outcomes thresholds on behalf of persons served.
• Prepares for and participates in administrative and court reviews of the case plan and other court proceedings.
• Works with Foster Care Programs to coordinate visits with the Treatment Coordinator in the Foster Family’s home to improve communication.
• Pursues permanent custody and planning for adoption or other permanent substitute care for children who cannot be returned to their birth families.
• Performs duties on-call as outlined in on-call description when called upon to respond to after hour emergency situations.
• Travels daily, to provide community based services to, and on behalf of, youth and families in compliance with organizational, contract, and regulatory requirements.
• Completes all required documentation and training in a timely manner.
• Regularly reviews and modifies youth based plans to assure consistent progress and success on written plan goals.
• Utilize Children Welfare Best Practice Principles in decision making.
• Participates in the Continuous Quality Improvement activities on a monthly/quarterly basis.

Minimum Qualifications

• Bachelor’s Degree in Social Work or comparable Human Services field from an accredited institution.
• 2 years of work experience working in direct service with youth and families strongly preferred.
• Must have a valid driver’s license, reliable transportation, automotive insurance requirement of 100,000/300,000 bodily injury and a good driving record.
• A willingness to work flexible and non-traditional hours in the service of foster caregivers, families of origin, and persons served.
• Capacity to be flexible and responsive to youth served, foster caregivers, system partners, and internal customers.
• Capacity to remain objective and professional in all areas of job function.
• Demonstrates tolerance and respect for the ideas and actions of others.
• Capacity to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

Benefits listed are for eligible employees as outlined by our benefit policy.

We are an Equal Opportunity Employer, including disability/veterans.

As part of the required background screening process, NYAP utilizes the following website: https://info.flclearinghouse.com

Who we are

Our organization was established in Ohio and we continue to expand and develop new and innovative programs for our communities and families. We offer a competitive compensation and benefits package which includes major medical, dental, vision, 401K, student loan assistance and generous paid time off. If YOU can envision it; WE can DO it! The possibilities are endless!

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.