Case Manager – Family Self-Sufficiency & Housing

Henry Street; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

Henry Street Settlement is seeking a Case Manager to provide participant-centered case management to individuals and families working toward housing stability, employment, and long-term self-sufficiency. The Case Manager will assess participant needs, develop individualized action plans, coordinate services, and help participants access financial and community resources.

This full-time role sits on the Lower East Side, with a Monday–Friday schedule and occasional evenings or weekends for

Qualifications

• Bachelor’s degree in social work or related health/social services discipline required.
• Minimum of two years of case management experience serving individuals or families with housing instability or related challenges.
• Experience with NYC housing navigation, supportive housing, or homelessness prevention preferred.
• Bilingual English/Spanish preferred.
• Strong documentation, case-record management, and organizational skills.
• Ability to work collaboratively in a multidisciplinary team and occasional late shifts.

Responsibilities

• Case Management & Individualized Planning: Manage an active caseload; conduct intake, eligibility screening, and comprehensive assessments; develop individualized self-sufficiency and action plans; identify needs; maintain regular participant contact.
• Housing Stabilization & Crisis Prevention: Identify housing needs, explore resources, develop Housing Action Plans, coordinate interventions.
• Financial & Supportive Services: Assess needs and eligibility for financial and supportive assistance; coordinate approved assistance; connect to benefits and community resources.
• Employment & Economic Mobility: Support employment, education, training, career readiness, and advancement; provide job-search assistance.
• Service Coordination, Documentation & Follow‑Up: Maintain case notes, referrals, and referrals; coordinate services; follow up and participate in meetings and program reporting.

Skills

Case management

Bilingual English/Spanish

Communication skills

Education

Bachelor’s degree in social work or related health/social services discipline

Job description

Henry Street Settlement is seeking a Case Manager to provide participant-centered case management to individuals and families working toward housing stability, employment, and long-term self-sufficiency. The Case Manager will assess participant needs, develop individualized action plans, coordinate services, and help participants access financial and community resources.

This full-time role sits on the Lower East Side, with a Monday–Friday schedule and occasional evenings or weekends for