Case Manager (Elkhart)

The Salvation Army USA Central Territory; Elkhart (IN); On-site; USD 19,889 - 28,326; Full time

Job summary

The Salvation Army USA Central Territory is looking for a Case Worker in Elkhart, Indiana. In this role, you will provide essential services to low-income applicants during crises, ensuring they meet their basic needs.

Responsibilities include assisting with applications, overseeing food pantry operations, and maintaining relationships with community agencies. A Bachelor's degree in social work or a related field is required, along with strong communication skills in English and preferably Spanish.

Starting salary is $17.50 per hour with minimal travel required.

Qualifications

• Bachelor's degree or equivalent experience required.
• At least one year of applicant interview experience preferred.
• Valid driver’s license and completion of training courses required.

Responsibilities

• Assist clients with application processes and assess their needs.
• Oversee food pantry operations including distribution.
• Maintain relationships with community agencies for coordinated services.
• Manage client service transactions and record case information.
• Conduct goal setting case management for selected families.

Skills

English communication

Spanish communication

Computer proficiency

Education

Bachelor's degree in social work, psychology, sociology, or related field

Job description

Salary Range Starting at: $17.50 per hour

Job Overview

As the Case Worker you will provide emergency transactional services to low‑income applicants, assisting them in meeting their basic needs during crisis. As a member of the social service team your position will support the overall social services of the operation and ensure that the Mission of The Salvation Army is effectively carried out.

What You Will Do

• Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues
• Oversees the food pantry operation; including but not limited to distribution, collecting, and packing material to be distributed to clients
• Provides information on resources; utilizes a person‑centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
• Maintains working relationships with community agencies for awareness of available services, coordinates service and communicates about cases, assures that valid releases of information are on file
• Enhances personal knowledge and skill through regional and divisional educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols
• Manages client service transactions, monitors fund balances, and requests funding as appropriate
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Meet with families to do goal setting case management through the Pathway of Hope Program for those families selected for the program
• Performs other job duties as assigned

Minimum Qualifications

Education: Bachelor's degree in social work, psychology, sociology, or related field; or an equivalent combination of education and professional work experience

Background Checks: Position requires a background check to be completed, and all background check results will be reviewed

Experience: One or more years of applicant interview experience (desired)

Certifications: Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard; must complete Safe From Harm training within the first 90 days of employment; must complete Caseworker Certification Program within 120 days of employment

Skills/Abilities:

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele
• Ability to speak, write and understand Spanish in a manner sufficient for effective communication with clientele is preferred
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems

Supervisory Responsibility

No supervisory responsibilities

Physical Requirements

• Good speaking, hearing and vision ability, and excellent manual dexterity
• Lifting, pulling and pushing of materials up to 50 pounds
• May require bending, squatting, walking
• May require standing for extended periods

Travel

Minimal travel may be required

Working Conditions

Work is performed in an office environment; may require some weekend and evening work

Equal Employment Opportunity / EEO Statement

The Salvation Army is an equal opportunity employer. Candidates who are back‑to‑work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply

Additional Information

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job‑related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.