CASE MANAGER-EDGEFIELD CSBG

GLEAMNS Human Resources Commission, Incorporated; South Carolina; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Retirement Plan

PSLF eligible

Paid Time Off

Paid Holidays

Paid Sick Leave

Professional development

Job summary

GLEAMNS Human Resources Commission, Incorporated seeks a dedicated Case Manager/Program Analyst to support LIHEAP and CSBG services in South Carolina. You will interview clients, determine eligibility, maintain records, and coordinate referrals.

The role includes scheduling, home visits for eligible clients, and accurate data entry into the DBA FACSPro system, while representing the agency in the community.

Qualifications

• BS/BA Degree in Sociology, Psychology, Social Work or related field, or combination of education and experience.
• Minimum 3-5 years’ experience in a human service environment working with low-income individuals.
• Knowledge of Microsoft Office software programs.

Responsibilities

• Answer customer’s questions concerning program services.
• Set your own schedule of appointments with clients.
• Learn all program information as it relates to appropriate bill calculations and determining what programs and/or services are most beneficial to the customer.
• Interview and assess all customers’ information to determine income and program eligibility for LIHEAP programs based on criteria set forth by the funding source.
• Solicit all proper documentation from customers as outlined by the funding sources to be included in the customer’s files and inputting the information into the DBA FACSPro System.
• Maintain daily logs to ensure that program funds are in balance with the DBA FACSPro System.
• Make referrals to other social services providers; help the customer make contact with appropriate services, follow-up, etc.
• Conduct home visits for homebound and/or wheelchair bound customers if needed, to ensure goals and objectives of the program are being met.
• Represent the agency within the community, attend meetings, speak at functions, etc., to communicate the CSBG’s purpose and progress, and to be an advocate for clients and programs.
• Perform administrative duties and keep accurate documentation of all services provided to clients. Prepare reports as requested.
• Act as an advocate between the client and the vendors. Follow up with the vendors to ensure that the process is completed.

Skills

Complex Problem Solving

Critical Thinking

Judgment and Decision Making

Administration and Management

Technology savvy

Collaborate

Drive results

Education

BS/BA Degree in Sociology, Psychology, Social Work

Tools

Microsoft Office

Job description

WHO WE ARE

GLEAMNS Human Resources Commission, Incorporated, is a community-based organization that works in partnership with our local communities to deliver quality services, assistance, and opportunities to eligible customers with emphasis placed on education, employment, and developing self-sufficiency. GLEAMNS is the largest community action agency in South Carolina. We provide a “hand-up” to families dedicated to lifting themselves from poverty. We want you to join our team where we are…People Helping People. GLEAMNS is a qualified employer for the federal Public Service Loan Forgiveness (PSLF) program where your student loans are eligible for forgiveness!

THE MISSION

• To plan, implement and control GLEAMNS activities involving grants and program operations serving the welfare of residents in fourteen counties.
• To provide leadership, guidance, counsel and assistance to program directors and staff in their execution of responsibilities.
• Oversee all program functions.
• Work with other department heads to monitor and ensure program compliance and progress.
• Partner with and develop relationships with community stakeholders to enhance the overall effectiveness of the Agency.

A SNAPSHOT OF EXCITING THINGS YOU WILL DO

Allocation of Time for all Items 1-15: CSBG 5%; LIHEAP 95%

• Answer customer’s questions concerning program services.
• Set your own schedule of appointments with clients.
• Learn all program information as it relates to appropriate bill calculations and determining what programs and/or services are most beneficial to the customer.
• Interview and assess all customers’ information to determine income and program eligibility for LIHEAP programs based on criteria set forth by the funding source. The Case Manager may be held personally responsible for failure to follow criteria set forth by the funding source, as determined by the Program Director and Chief Executive Officer.
• Solicit all proper documentation from customers as outlined by the funding sources to be included in the customer’s files (application, client profile, award, etc.) as well as inputting the information into the DBA FACSPro System.
• Maintain daily logs to ensure that program funds are in balance with the DBA FACSPro System.
• Make referrals to other social services providers; help the customer make contact with appropriate services, follow-up, etc.
• Conduct home visits for homebound and/or wheelchair bound customers if needed, to ensure goals and objectives of the program are being met.
• Represent the agency within the community, attend meetings, speak at functions, etc., to communicate the CSBG’s purpose and progress, and to be an advocate for clients and programs.
• Perform administrative duties and keep accurate documentation of all services provided to clients. Prepare reports as requested.
• Act as an advocate between the client and the vendors. Follow up with the vendors to ensure that the process is completed.
• Participate in the Agency’s internal monitoring of files and systems.
• Make follow-up calls to clients when needed.
• Participate in training(s) provided by the agency, OEO, South Carolina State Association, and/or other entities for personal and professional development.
• Attend scheduled staff and/or zoom meetings.
• Perform other duties as required.

HOW YOU CAN MAKE A DIFFERENCE

• Complex Problem Solving — Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making — Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Technology savvy: Use computers and computer systems (including hardware and software) to program, enter data, or process information.
• Collaborate: Build partnerships in the organization and community.
• Drive results: Consistently achieve results, even under tough circumstances.

WHAT YOU WILL BRING TO THE TABLE

• BS/BA Degree in Sociology, Psychology, Social Work, or related field, or a combination of education and experience commensurate with the job description.
• Minimum 3-5 years’ experience in a human service environment working with low-income individuals.
• Knowledge of Microsoft Office software programs.

WORKING ENVIRONMENT

• Office environment
• Travel, in and out of state, may be required.
• Training and continuing professional development, as required.

SCOPE OF WORK AND ACCOUNABILITY

• For the overall development, plan and direction of GLEAMNS activities, including CSBG/LIHEAP Programs.

Job Type: Full-time

Benefits

• South Carolina State Health plan (PEBA) including health, dental, and vision insurance
• Life insurance/Disability insurance
• South Carolina State Retirement System
• Optional South Carolina Deferred Comp (401K)
• Eligible Entity for federal Public Service Loan Forgiveness (PSLF) Program
• Paid professional development and certification opportunities
• Approximately 45 days of paid time off annually
• Up to 15 paid holidays annual
• 15+ paid annual leave days
• 15 paid sick leave days

GLEAMNS HUMAN RESOURCES, INC. IS PROUD TO BE AN EQUAL OPPORTUNITY (EOE) AFFIRMATIVE ACTION (AA) EMPLOYER.

Please contact us at: https://www.gleamnshrc.org/menus/human-resources.html or call 864.223.8434.