Case Manager - Easton

House of Possibilities; North Easton (MA); On-site; USD 32,000 - 36,000; Full time

Job summary

House of Possibilities in Easton, MA is seeking a Case Manager to support individuals with developmental and other disabilities. The role centers on person-centered planning and coordinating ISP delivery, liaising with members, families, and staff to ensure goals are implemented through daily programming.

The position requires 2+ years in case management, a Bachelor’s degree preferred, CPR/First Aid within 2 weeks of hire, MAP within 3 months, and a valid driver’s license.

Qualifications

• Knowledge of person-centered planning, ISP development, and DDS regulations.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills; able to meet deadlines and manage multiple priorities.
• Proficiency with Salesforce, HCSIS, Microsoft/Google Workspace preferred.

Responsibilities

• Coordinate, implement, and monitor Individual Support Plans (ISPs).
• Maintain accurate and timely documentation and serve as liaison between members, families/guardians, and program staff.
• Collaborate with Site Managers and Lead MSPs to ensure member goals are implemented through daily programming and activities.
• Focus on service coordination, compliance, and communication rather than direct supervision of staff.

Skills

Person-centered planning

ISP development

Communication skills

Time management

Organizational skills

DDS regulations

Education

Bachelor’s Degree in Human Services or related field

CPR/First Aid Certification

MAP Certification

Tools

Salesforce

HCSIS

Microsoft 365

Google Workspace

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager - Easton

Full Time North Easton, MA, US

Salary Range: $23.00 To $26.50 Hourly

The Case Manager plays a vital role in supporting individuals with developmental and other disabilities by managing the person-centered planning process and ensuring quality, individualized service delivery. The Case Manager is responsible for coordinating, implementing, and monitoring Individual Support Plans (ISPs), maintaining accurate and timely documentation, and serving as the primary liaison between members, families/guardians, and program staff. This position focuses on service coordination, compliance, and communication—not direct supervision of staff. The Case Manager collaborates closely with Site Managers and Lead Member Support Professionals (Lead MSPs) to ensure member goals are implemented through daily programming and activities.

Education/Certifications/ Licensure

CPR/First Aid Certification. If not CPR/First Aid certified on hire, then they must be certified within the first 2 weeks of employment.

MAP Certification. If not MAP certified on hire, then they must be certified within the first 3 months of employment.

Bachelor’s Degree in Human Services, Psychology, or related field preferred; equivalent experience considered.

Valid Driver’s License and satisfactory driving record required

Minimum Required Technical Skills and Qualifications

Knowledge of person-centered planning, ISP development, and DDS regulations.

Excellent written and verbal communication skills.

Strong organizational and time-management skills; ability to meet deadlines and manage multiple priorities.

Minimum of two years’ experience in case management or service coordination within human services, health care, or a DDS-funded setting.

Proficiency in Salesforce, HCSIS, and Microsoft/Google Workspace preferred.