Case Manager — Community Services & Emergency Aid

Omaha Kroc; Rapid City (SD); Vor Ort; USD 22.000 - 31.000; Vollzeit

Zusammenfassung

The Salvation Army in Rapid City seeks a dedicated full-time Case Manager to support clients through the Pathway of Hope approach. You will interview clients, coordinate with partners, manage pantry operations, and document progress in SIMS while handling donations and holiday assistance.

Strong organizational and communication skills are essential, with a HS diploma and relevant experience. Driving is required; background checks will be conducted.

Qualifikationen

• Requires flexibility to manage multiple tasks and priorities.
• Proficient with MS Word and Excel; able to access data via web systems.
• Administrative skills for filing, data entry, and office tasks.
• Strong written and verbal communication; build good working relationships.
• Basic math for balancing records and data entries.
• Ability to handle confidential information appropriately.
• Detail-oriented with problem-solving abilities.

Aufgaben

• Interviews clients to assess needs for assistance and services.
• Coordinate with community agencies to maximize outcomes for clients.
• Maintain food pantry supplies and emergency food assistance.
• Document case notes and track events and progress.
• Prepare reports and statistics for program oversight.
• Organize volunteers to assist with food orders and stocking.
• Ensure pantry cleanliness and shelf organization.
• Coordinate donation pickups related to social services.
• Maintain confidential client records and backups in SIMS.
• Disburse funds for emergency assistance as needed.
• Plan Christmas assistance and holiday programs.
• Operate multiline phone system and provide information to callers.
• Process mail appeals and donations in the SoftTrek system.
• Drive as an essential function of the role.
• Perform other duties as assigned.

Kenntnisse

Flexibility & multitask

MS Word/Excel

Administrative skills

Communication

Math skills

Confidentiality

Attention to detail

Ausbildung

High School diploma or equivalent

College coursework in human services preferred

Tools

Web-based data systems

Jobbeschreibung

The Salvation Army in Rapid City seeks a dedicated full-time Case Manager to support clients through the Pathway of Hope approach. You will interview clients, coordinate with partners, manage pantry operations, and document progress in SIMS while handling donations and holiday assistance.

Strong organizational and communication skills are essential, with a HS diploma and relevant experience. Driving is required; background checks will be conducted.