Case Manager - Community Guardianship Program

Socket.dev; New York (NY); Hybrid; USD 50,000 - 52,000; Full time

Job summary

Socket.dev is seeking a social services professional to assess client needs for in-home services, entitlements and care plan management. The role involves intakes, information on benefits, arranging services and ongoing case work, with emphasis on respectful communication and thorough documentation.

The position supports flexible work arrangements with potential work-from-home 2-3 days per week and requires a Bachelor’s degree plus related experience, strong MS Office skills and excellent

Qualifications

• Bachelor's degree required.
• At least 1 year related experience or training.
• Proficiency in Microsoft Office and related tech.
• Excellent communication and listening skills.
• Strong customer service orientation with respect and dignity.

Responsibilities

• Conduct intakes and screen clients with presenting problems as needed.
• Provide information on benefits, entitlements, programs and case assistance.
• Apply and recertify clients for entitlements and benefits.
• Arrange for provision of services and translate as needed.

Skills

Verbal communication

Customer service

Multi-tasking

Attention to detail

MS Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Position Summary

Assesses clients' needs and eligibility for in-home services, entitlements and benefits, and manages ongoing case work and care plan management.

Principal Responsibilities

• Conduct intakesand screen clients with presenting problems, if required.
• Provide accurate and appropriate information on benefits, entitlements, programs, and case assistance and assist in accessing services, including referral, counseling clients and advocating and intervening with other agencies on behalf of clients.
• Apply and recertify clients for entitlements and benefits.
• Arrange for the provision of services.
• Use language that expresses respect, patience and understanding when communicating with clients, families and collaterals.
• Fully utilize the program's data system to maintain complete and accurate case notes, monitor reassessment, client data and contacts, service delivery and financial information.
• Prepare and maintain required documentation in case file.
• Compile statistics, prepare reports and other documentation,and disseminate information when necessary
• Actively participate in supervision and staff meetings.
• Exchange information in a timely manner.
• Complete work assignments thoroughly, accurately and within organizational time frames.
• Assess clients' social, emotional and environmental status in their home, hospital or institutional setting.
• Develop, implement and follow up on a care plan for clients.
• Provide continuing contact with clients.
• Provide supportive counseling.
• Supervise social work students, as needed.
• Arrange for translation services, as needed, for clients.
• Perform other duties as needed or requested

Salary Range: $50,000 - $52,400 per year commensurate with experience.

Job Competencies & Minimum Qualifications

• Bachelor's Degree required
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand

• Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.