Case Manager-CLU-Milwaukee County

JusticePoint, Inc.; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

JusticePoint, Inc. seeks a dedicated Case Manager to support individuals in the criminal justice system. You will help clients navigate court processes, ensure appearances, and promote compliance while referring to services that meet individual goals.

Responsibilities include maintaining records, communicating with courts and stakeholders, and coordinating with community resources. Candidates should bring empathy and knowledge of the justice system to this critical role.

Qualifications

• Bachelor’s degree in Criminal Justice, Social Work, Psychology, or related Human Services field.
• Strong written and verbal communication; ability to document clearly for court records.
• Experience or familiarity with the criminal justice system preferred, empathetic approach.

Responsibilities

• Maintain a case load of up to 80 clients and monitor progress.
• Refer clients to community resources to support goals and compliance.
• Ensure clients attend court appearances and stay arrest‑free during supervision.
• Prepare accurate written reports to the court and maintain data in the electronic system.
• Collaborate with DA’s Office, defense attorneys, and service providers as needed.

Skills

Communication skills

Organizational skills

Attention to detail

Multitasking

Cultural competency

Empathy

Education

Bachelor’s degree in Criminal Justice, Social Work, Psychology, or related Human Services field

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

The role of the Case Manager is to serve the needs of individuals involved in the legal system and assist them in navigating the criminal justice system. Case Managers hold clients accountable and help ensure court appearances are made and that the client remain arrest‑free during the supervision period. Case managers are responsible for making referrals to services within the community that can assist the client in meeting their individual goals. Clients often experience mental health and/or substance use disorders and require a Case Manager who is both empathetic and compassionate. The Case Manager should have knowledge of the criminal justice system and act as a neutral party between the client, the District Attorney’s Office, and defense attorneys.

Case Managers will maintain a case load of up to 80 clients. Case managers will refer to & have knowledge of available community resources; help ensure the client attends all court appearances and is on track to complete the conditions of their agreement. Case managers will provide accurate written reports to the court; enter and maintain case information in the electronic database; and will perform other duties as assigned.

• Working knowledge of Microsoft Office (including Outlook, Word, and Excel)
• Ability to communicate professionally & accurately, both orally and written
• Organized, attentive to detail, ability to multi-task, work independently
• Demonstrate ability to work well with individuals from diverse economic, racial, and ethnic backgrounds and LGBTQIA+ identities
• Previous experience working with criminal justice‑involved clients preferred

Requirements:

• Bachelor’s degree in Criminal Justice, Social Work, Psychology, or related Human Services field
• Valid driver’s license and automobile with insurance
• Pass a pre-employment background check
• Ascribe to & champion The Difference Principles

JusticePoint is an Equal Opportunity Employer