Case Manager (CCACS Concord)

Socket.dev; Concord (CA); On-site; USD 72,347,000 - 81,234,000; Full time

Job summary

CCACS in Contra Costa County seeks a Housing Case Manager to support homeless adults by conducting needs assessments, coordinating services, and guiding clients toward permanent housing.

You will assist with Medi-Cal, SSI, CalFresh benefits, manage HMIS records, and collaborate with Housing and Income Specialists. Bilingual Spanish preferred.

Qualifications

• Education: AA/AS in Public Health or related field.
• BA/BS in Public Health, Health Services Admin or Social Work preferred.
• One year of housing case management or related social services experience.
• Fingerprint and background screening per California requirements.
• Strong communication and organizational skills; ability to work independently.

Responsibilities

• Establish and maintain a caseload and conduct Needs Assessment interviews.
• Meet clients weekly to develop and monitor plans.
• Assist clients with identification and benefits (Medi-Cal, SSI, CalFresh).
• Coordinate referrals to Housing, Income, and Healthcare specialists.
• Facilitate access to community resources and document in HMIS.
• Complete intake and maintain HMIS forms within 24 hours.

Skills

Caseload management

Needs assessment

Interviews

Communication skills

Bilingual Spanish

Education

AA/AS in Public Health or related field

BA/BS preferred

Tools

HMIS systems

Microsoft Office

Job description

The Contra Costa Adult Continuum of Services (CCACS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration (www.cchealth.org/services.homeless).

Salary: $25.20 - $28.35 Hourly

ESSENTIAL FUNCTIONS

• Establish and maintain a caseload and conduct Needs Assessment interviews (related to psychosocial, mental, and physical health, housing, income, AOD services, legal, etc.); as well as VI-SPDAT.
• Meet with clients weekly to assist in developing and monitoring a case/life/treatment plan
• Assist client in obtaining appropriate identification, as well as benefits such as Medi-Cal, SSI, GA, Cal Fresh and other benefits, and services immediately upon program entry.
• Identify, support, and closely coordinate client’s access to resources and services related to Needs Assessment outcomes. Referrals to: Housing Specialists, Income Specialists, Mental Health Case Managers/Clinicians, Healthcare for the Homeless Community Health Workers and Nurse Practitioners, Alcohol and Other Drug Access Line/AOD Counselors, legal services, other referral sources as needed.
• Support client to access community resources by transporting, accompanying, and coaching client when navigating community resources. Agency vehicle provided.
• Maintain client files and associated case management documentation that include case notes, documentation, and electronic records on the Homeless Management Information System (HMIS).
• Completes HMIS standardized forms. Submit completed forms to the appropriate staff member within 24-hours of service.
• Educate clients on daily living skills to improve self-sufficiency, build authentic rapport to support clients’ goals on an ongoing basis.
• Facilitate relationship-building with clients and their family members, including family reunification meeting and conflict resolution as needed
• Regularly report and coordinate client progress during multi-disciplinary team case conference.
• Attend all required meetings, trainings, and case conferences.
• Submit reports to the Program Manager as required.
• Other duties as assigned.
• CCACS Case Manager (Housing)
  • Meet with clients based on referral from Case Manager (General) to assist in executing timelines for individual goals and objectives leading to permanent housing.
  • Conduct and complete Housing Stability Assessments/Housing Plans.
  • Conduct outreach in the community to identify, build, and strengthen relationships with potential landlords and property management partners.
  • Facilitate groups/workshops (Ready-to-Rent, Peer Support, Budgeting, Financial Literacy, etc.).
  • Facilitate housing appointments for clients to explore housing options and placement.
  • Collaborate with Income Specialist and Case Managers regarding clients’ individualized case plan as it relates to housing stability.
  • Update client files with associated documentation pertaining to Housing Stability Assessments/Housing Plans; as well as regularly updating Referral Tracking Log, etc.
  • Complete Intake process for new clients in daily rotation with shelter staff.
  • Regularly reports and coordinates client progress to immediate Supervisor and Behavioral Health multi-disciplinary team.
  • Attend required meetings and trainings.

JOB QUALIFICATIONS

• Possesses effective communication skills and the ability to work independently and cooperatively.
• Thorough knowledge of homelessness, mental health, substance abuse, HIV and cultural diversity issues.
• Have a good knowledge of community and support service resources for special needs populations.
• Have a strong knowledge of Motivational Interviewing, Trauma Informed Care, and Harm Reduction models.

• Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills
• Ability to work in fast-paced and high-stress environments
• A successful applicant will be fingerprinted and must pass the criteria used by the State of California to screen for criminal convictions that would be deemed detrimental to working with youth.
• Ability to work with diverse populations.
• Ability to communicate clearly, both in verbal and written forms.
• Good computer skills (Word, Excel, HMIS systems, data entry, Outlook) required.
• Ability to be supportive and provide guidance in a non-judgmental manner.

Education/Experience

• Education: AA/AS Degree from an accredited college or university in Public Health, Health Services Administration, Social Work, or a closely related field.
  • BA/BS in Public Health, Health Services Administration, Social Work, or a closely related field preferred.
• Experience: One (1) year of full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons. OR
  • Substitution for Education/Experience: Three (3) years of full time, or its equivalent, experience working in a program serving homeless persons AND HS Diploma/GED.

Certificates/Licenses/Clearances

• Bullet Points

Other Skills, Knowledge, and Abilities

• Desired Qualifications:
  • Bilingual, bicultural in Spanish.
  • Lived experience of homelessness and/or accessing behavioral health services.
  • Previous experience or training in street outreach and clinical case management.
  • Knowledge of Contra Costa County and community resources.
  • Knowledge of the Contra Costa emergency provider network.
  • Prior experience with documentation and billing procedures.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Occasionally

Sit: Frequently

Handling / Fingering: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 50 lbs

Push/Pull: Occasionally - Up to 50 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

Various environments depending on job necessities can include, but not limited to: General Office Setting, Homeless Shelter, field work within Contra Costa County, frequently walking on uneven ground for long distances.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.