Case Manager - BRAG Restore

Good Shepherd Services, Ltd; New York (NY); On-site; USD 48,000 - 53,000; Full time

Job summary

Good Shepherd Services, Ltd is seeking a Case Manager (Credible Messenger) to provide trauma-informed, youth-focused case management for 16–25 year olds at risk of violence. You will build trust, coordinate services, and supervise sustainable growth plans under a restorative framework.

You will work with the Program Director and other specialists to link clients to community resources, document progress in Salesforce, and respond to crises with strength-based methods, including motivational

Qualifications

• High school diploma or GED required with six years in related roles.
• Bachelor’s degree preferred in Social Work, Human Services, Psychology, or related field.
• Experience working with justice-involved or high-risk youth is preferred.

Responsibilities

• Maintain a caseload of approximately 7–8 participants.
• Conduct trauma-informed intake assessments using ARC screening tool.
• Develop and update Sustainable Growth Plans based on strengths, needs, and goals.
• Conduct weekly case management sessions and engage participants through office, home, hospital, and community visits.
• Build trusting relationships through mentorship, advocacy, and participant-centered support.
• Engage families and natural supports when appropriate.
• Coordinate referrals to behavioral health, housing, healthcare, and other services.
• Enter participant information into Salesforce and other databases; maintain confidentiality.
• Travel throughout NYC with potential evening/weekend hours.

Skills

Trauma-informed care

Case management

Crisis intervention

Motivational Interviewing

Restorative practices

Documentation

Bilingual English/Spanish

Collaboration

Driver license

Education

High School Diploma/GED

Bachelor’s degree preferred

Tools

Salesforce

ADP Payroll System

Microsoft Office

Electronic case management systems

Job description

The Case Manager (Credible Messenger) provides intensive, trauma-informed case management and supportive services to young adults (ages 16–25) at elevated risk of engaging in serious violence. Grounded in the Cure Violence Global model, the Sanctuary Model, and Trauma-Informed Care, the Case Manager serves as the participant's primary point of support by building trusting relationships, coordinating services, providing crisis intervention, and promoting long-term stability. Working collaboratively with the Program Director and Educational/Vocational Specialist, the Case Manager develops individualized Sustainable Growth Plans, monitors participant progress, connects participants to community resources, and supports positive youth development through strength-based and restorative practices.

Title

Case Manager (CREDIBLE MESSENGER) – B.R.A.G. Restore

Reports To

PROGRAM DIRECTOR, B.R.A.G. WEST/RESTORE

Location

1995 Jerome Ave., Bronx, NY & 1 East Fordham Rd. Bronx NY

Hours

35 Hours/Week, Non-Exempt

Salary

$48,000 - $53,000

Major Duties

Participant Engagement & Case Management

• Maintain a caseload of approximately 7–8 participants.
• Complete trauma-informed intake assessments using the At-Risk Criteria (ARC) screening tool.
• Develop and update individualized Sustainable Growth Plans based on participant strengths, needs, and goals.
• Conduct weekly case management sessions and maintain consistent participant engagement through office, home, hospital, and community visits.
• Build trusting relationships through mentorship, advocacy, and participant-centered support.
• Engage families and natural supports when appropriate.
• Monitor participant progress and adjust service plans as needed.

Crisis Intervention & Violence Prevention

• Assess participant safety and develop individualized safety plans.
• Respond to crises involving violence, victimization, housing instability, behavioral health, family conflict, or legal involvement.
• Utilize trauma-informed interventions, motivational interviewing, restorative practices, and de-escalation strategies.
• Collaborate with outreach staff during conflict mediation and community violence response efforts.

Service Coordination & Advocacy

• Coordinate referrals and ongoing service connections for behavioral health, substance use treatment, housing, healthcare, legal services, food assistance, public benefits, domestic violence services, and family supports.
• Advocate for participants with community agencies, healthcare providers, schools, courts, and other service systems.
• Monitor service engagement and assist participants in overcoming barriers to accessing care.

Mentorship & Group Facilitation

• Provide individual mentoring and supportive counseling that promotes healthy decision-making, emotional regulation, conflict resolution, accountability, resilience, and self-advocacy.
• Plan, coordinate, and facilitate workshops, ensuring engaging and effective delivery of training and learning sessions.
• Facilitate or co-facilitate psychoeducational groups focused on violence prevention, trauma recovery, restorative practices, emotional wellness, healthy relationships, stress management, and personal growth.
• Encourage participation in program activities that support individual goals.

Documentation & Compliance

• Maintain accurate and timely participant records, including assessments, case notes, progress notes, safety plans, referrals, and incident reports.
• Enter participant information into Salesforce and other required databases within established timelines.
• Maintain confidentiality and comply with agency policies and applicable regulations.
• Review, complete, and approve participant timesheets to ensure accuracy, compliance, and timely payroll processing.
• Manage and facilitate the participant onboarding process within ADP(Payroll System), ensuring accurate and timely completion of required documentation and system setup.

Team Collaboration

• Participate in supervision, case conferences, staff meetings, training, and community meetings.
• Collaborate with program staff while maintaining clear professional roles.
• Support program events, quality improvement efforts, and other duties as assigned.

Practice Framework - Provide Services Consistent With

• Cure Violence Global
• Sanctuary Model
• Trauma-Informed Care
• Positive Youth Development
• Restorative Practices
• Strength-Based Case Management
• Integrate the Sanctuary SELF Framework to promote safety, healing, resilience, and participant empowerment.

Qualifications

• Required: High School Diploma/GED & a minimum of six years' experience providing case management, counseling, youth development, or related services.
• Preferred: Bachelor’s degree in Social Work, Human Services, Psychology, Criminal Justice, Sociology, or a related field & a minimum of two years' experience providing case management, counseling, youth development, or related services.
• Experience working with justice-involved, violence-impacted, or high-risk youth and young adults preferred.
• Knowledge of trauma-informed care, crisis intervention, community resources, and case management practices.
• Strong assessment, organizational, documentation, and communication skills.
• Ability to establish effective relationships with participants and collaborate within a multidisciplinary team.
• Proficiency with Microsoft Office and electronic case management systems.
• Ability to travel throughout New York City and work flexible evening and weekend hours.
• Credible Messenger with relevant lived experience is strongly preferred.
• Experience with Motivational Interviewing and restorative practices.
• Familiarity with the Bronx and surrounding communities.
• Bilingual (English/Spanish) preferred.
• Valid New York State Driver License preferred.
• Ability to conduct frequent field-based work, including home visits and community outreach.
• Ability to walk, stand, and travel throughout the Bronx for extended periods.
• Ability to lift up to 25 pounds.
• Ability to respond effectively during participant emergencies and crisis situations.