Case Manager (BIPS)

PHMC; Philadelphia (Philadelphia County); On-site; USD 42,000 - 52,000; Full time

Job summary

PHMC’s Bridge Intensive Prevention Services (BIPS) seeks a Case Manager to provide person-centered, trauma-informed support to youths aged 10–19 and their families in West Philadelphia. You will coordinate intake, conduct home visits, obtain school records, and advocate for youth at court hearings, while maintaining program records.

Reporting to the BIPS Program Director, you will partner with a Therapist/Counselor, support life skills groups, coordinate services with schools and communities,

Qualifications

• Bachelor’s degree required in social work, psychology, counseling or related field.
• Two years of case management experience preferred.
• Experience with trauma-informed care and at-risk youth and families.

Responsibilities

• Maintain a caseload of approximately 17 adolescents and their families with weekly family-focused case management and service coordination.
• Collaborate with Therapist/Counselor to provide trauma-informed services across program, school, community and home settings.
• Schedule intake appointments and conduct at least two home visits per month per case.
• Obtain and review school records monthly; accompany youth to court hearings and advocate for needed services.
• Submit monthly updates to DHS, DA’s Office, and Philadelphia Police Department as required.
• Facilitate life skills groups and educational sessions; educate on harm reduction strategies and wellness.

Skills

Case management

Trauma-informed care

Communication skills

Cultural humility

Empathy

Organizational skills

CBPS database

Education

Bachelor’s degree in social work/psychology/counseling or related field

Tools

CBPS database

Job description

PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent—managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

Primary Location: 4601 Market St., Philadelphia, PA 19139.

Work Schedule: Monday to Friday from10:00 a.m.–6:30 p.m.

FTE: Full-Time

Job Overview:

The Bridge Intensive Prevention Services (BIPS), an after-school program serving at-risk youth ages 10–19 and their families in West Philadelphia, seeks a Case Manager to provide person-centered, strengths-based, and trauma-informed support. Reporting to the BIPS Program Director, the Case Manager coordinates intake appointments, conducts home visits, obtains school records, connects families with services, and advocates for youth and families at court hearings. The role also facilitates life skills groups, supports on-site activities, and maintains administrative systems aligned with program and payer requirements. Candidates must hold at least a bachelor’s degree and have experience providing trauma-informed care to at-risk youth and their families.

Responsibilities:

• Maintain an approximate caseload of 17 adolescents and their families, providing weekly family-focused case management and service coordination, including home-based support.
• Collaborate with the Therapist/Counselor to provide coordinated, trauma-informed services to youth ages 10–19 and their families across program, school, community, and home settings.
• Assist with scheduling intake appointments.
• Conduct at least two home visits per month for each case.
• Obtain and review school records, including grades and attendance, at least monthly.
• Accompany youth and families to court hearings and advocate for their needs and access to appropriate services.
• Submit monthly case updates to the Department of Human Services (DHS), District Attorney’s Office, and Philadelphia Police Department, as needed.
• Facilitate life skills groups, support groups, workshops, and educational sessions as needed.
• Educate youth and families on harm reduction strategies, coping skills, and wellness practices.
• Participate in service plan meetings with youth and their families.
• Build and maintain relationships with community organizations throughout Philadelphia to connect youth and families with appropriate resources.
• Incorporate discharge planning into treatment planning and case management beginning at admission.
• Attend required case consultations, staff meetings, and trainings.
• Maintain accurate, timely case records and enter progress notes in the CBPS database.
• Perform additional administrative duties assigned by the Program Director to support program operations and growth.

Work Habits:

• Demonstrates strong organizational skills and attention to detail.
• Maintains confidentiality and adheres to ethical standards.
• Works independently while also collaborating effectively with team members.
• Practices cultural humility and fosters an inclusive, supportive environment.
• Exhibits empathy, patience, and a nonjudgmental approach to client interactions.

Knowledge, Skills and Abilities:

• Knowledge, understanding, and experience working with at-risk youth, substance abuse, trauma, and/or mental illness.
• Strong knowledge of community resources relevant to this population.
• Strong oral and written communication skills.
• Sensitivity to racial, cultural, and economic differences and willingness to adopt interventions that work for different groups.
• Understanding of a strengths-based, recovery-oriented approach and a willingness to adopt this approach.
• Knowledge of high-risk youth, family systems, mental health disorders, and substance abuse.

Work Environment and Location:

• Primary Location: 4601 Market St., Philadelphia, PA 19139.
• Work Schedule: Monday to Friday from10:00 a.m.–6:30 p.m., supporting an after-school program serving youth.
• Travel Requirements: Travel to homes and schools is required. Candidates must have a valid Pennsylvania driver’s license, current auto insurance, access to a vehicle, and a good driving record.

Qualifications:

• Bachelor’s degree in social work, psychology, counseling, or a related human services field required.
• At least two years of case management experience required.
• Experience working with diverse populations, including at-risk youth and their families.
• Experience applying trauma-informed care principles in direct services.

PHMC is an Equal Opportunity and E-Verify Employer.

Preferred

Attention to Detail

Advanced

Case Management

Advanced

Verbal Communication

Advanced

Effective Communication

Advanced

Behaviors

Preferred

Team Player

Works well as a member of a group

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

Bachelors or better in Social Work or related field.

Experience

Required

2 years:

At least two years of case management experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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