Case Manager (Bilingual English/Spanish)

The W Group; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

401(k)

Job summary

The W Group in New York is seeking a compassionate Case Manager (Bilingual English/Spanish) to coordinate resident care, guide admissions, and advocate for residents across the care continuum.

We value organized, warm communicators who can manage multiple priorities and work with families and external providers to ensure high-quality senior care.

Qualifications

• At least 1 year of Case Management experience (required); Long Term Care or Assisted Living experience is a strong plus
• Fluent in English and Spanish (strongly preferred)
• Experience with ALIS or a similar EMR system is a plus
• Clear, warm communicator who builds trust with families and outside providers
• Highly organized and able to manage multiple priorities
• Genuine passion for working with seniors and a team-first mindset

Responsibilities

• Act as the main point of contact between residents, families, physicians, and outside care providers
• Conduct resident assessments and coordinate admissions and re-ad missions from the community, hospitals, and nursing homes
• Coordinate resident care across the continuum, working closely with nursing and the interdisciplinary team
• Advocate for residents and uphold the Residents’ Bill of Rights in every interaction
• Keep accurate, timely documentation in ALIS in line with facility and regulatory standards

Skills

Case management

Bilingual English/Spanish

Organizational skills

Communication

Tools

ALIS EMR

Job description

Case Manager (Bilingual English/Spanish)
Excellent Benefits Supportive Management Hiring Immediately

The W Assisted Living Communities is looking for a compassionate, organized Case Manager to join our growing team. You’ll be the person residents and families count on: coordinating care, guiding admissions, and making sure every resident gets the support they need. You’ll work alongside a collaborative team of healthcare professionals who care deeply about the people we serve.

What You’ll Do

• Act as the main point of contact between residents, families, physicians, and outside care providers

• Conduct resident assessments and coordinate admissions and re-admissions from the community, hospitals, and nursing homes

• Coordinate resident care across the continuum, working closely with nursing and the interdisciplinary team

• Advocate for residents and uphold the Residents’ Bill of Rights in every interaction

• Keep accurate, timely documentation in ALIS in line with facility and regulatory standards

What We’re Looking For

• At least 1 year of Case Management experience (required); Long Term Care or Assisted Living experience is a strong plus

• Fluent in English and Spanish (strongly preferred)

• Experience with ALIS or a similar EMR system is a plus

• Clear, warm communicator who builds trust with families and outside providers

• Highly organized and able to manage multiple priorities

• Genuine passion for working with seniors and a team-first mindset

Benefits

• Competitive salary

• Medical, dental, and vision coverage

• Paid time off, sick time, and paid holidays

• 401(k)

• Unlimited employee referral bonuses

• Personalized growth and development paths

• Open-door management culture

Why The W Group?
The W Group is New York State’s largest provider of senior living and adult care. We’re a values-driven organization built on collaboration, encouragement, and a shared commitment to excellence. We invest in our people and offer real opportunities to grow, lead, and make an impact from day one.