Care Coordinator (Bilingual - No Field Work Required!)

NYPCC; New York, Northern (NY, KY); On-site; USD 47,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Bonuses

403(b) Retirement Plan

Job summary

NYPCC is seeking a bilingual Care Coordinator to join our team in New York, working a hybrid schedule with on-site days at our Jackson Heights location. You will manage an 85+ caseload, develop comprehensive care plans, and coordinate various services to support clients’ wellbeing.

The role requires a Bachelor's degree, experience with RMA and HARP clients preferred, and strong verbal and written communication to provide linguistically appropriate services. Competitive benefits offered.

Qualifications

• Bilingual (English/Spanish) required.
• Bachelor's Degree required.
• Experience with RMA preferred.
• Experience with HARP clients preferred.
• Knowledge of community resources to support service delivery.
• Excellent verbal and written communication to provide linguistically appropriate services.

Responsibilities

• Manage an 85+ caseload of Health Home Care clients.
• Assist in developing a Comprehensive Care Plan.
• Address various service needs (housing, benefits, medical care, transportation, education, employment, crisis intervention).
• Work as a member of Care Team with supervisors, clinicians, and psychiatrists.
• Execute advocacy, assessment, service planning, referrals, and EHR documentation and monitoring.
• Contact clients monthly in person and by phone.
• Hybrid schedule—onsite Monday, Tuesday and Thursday.

Skills

Bilingual English/Spanish

Caseload management

Care coordination

Communication skills

Electronic Health Records

Education

Bachelor's Degree

Job description

Care Coordinator (Bilingual - No Field Work Required!)

Join One of New York's Most Awarded Mental Health Employers!

At NYPCC, we're not just changing lives, we're redefining what it means to build a meaningful career in mental health.

2025 and 2026 Time City & State Top Workplace in New York
Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years
Serving 15,000+ clients every month
50+ years of transforming lives across New York City

If you're looking for more than just your next job, you've found it.

For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in‑person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience.

At NYPCC, you'll find:

• Competitive compensation and outstanding benefits
• Career growth through our Academy and leadership development programs
• A collaborative, mission‑driven culture where our employee matters
• The chance to make a lasting impact on thousands of lives every single day

We are currently seeking an energetic, bright, and self‑motivated Care Coordinator to join our team. This is a full‑time position that will be based out of our state‑of‑the‑art Child and Family Health Center located at 91‑09 Roosevelt Ave, Jackson Heights, NY 11372

Gateway to Wellness is a Health Home Care Management initiative being implemented by New York Psychotherapy & Counseling Center (NYPCC) to supplement and enhance the current behavioral health services we offer and provide throughout the NYC area.

Job Responsibilities:

• Manage a 85+ caseload of Health Home Care clients
• Assist in developing a Comprehensive Care Plan
• Address various service needs (e.g. Housing, Benefits, medical care, transportation, education, employment, Crisis Intervention and other supportive services to enhance client's quality of life)
• Work as a member of Care Team including; Supervisor, Clinicians, verbal Psychotherapists, and Psychiatrists
• Successfully execute advocacy, assessment, service planning, creating linkages/referrals and ongoing documentation and monitoring of Electronic Health Records
• Contact individuals diagnosed with mental illness, substance abuse disorders and chronic medical conditions that significantly impact functioning on a monthly basis in person and by phone
• Hybrid schedule Monday-Friday must be onsite Monday, Tuesday and Thursday.
• MUST be bilingual (English/Spanish)
• Bachelor's Degree required
• Experience with RMA required
• Experience with HARP clients preferred
• Possess knowledge of various resources and services within a community to assist with overall service delivery and linking members to the services they need or want based on a client‑centered service plan
• Possess excellent verbal and written communication skills to be able to provide linguistically appropriate services to their assigned caseload
• Communicate with other professionals, a network of providers and managed care organizations regarding client statuses, level of functioning and needs for additional services

NYPCC is a fast‑paced, energetic, dynamic environment that employs people with a passion for our mission. We offer a very competitive salary with full benefits including; Medical, Dental, Vision, Paid Time Off, Salary Increases, Bonuses, 403b Retirement Plan and more. Perkins and other loan forgiveness may also be available, in addition to our Student Loan Pay Down incentive.

NYPCC is an Equal Opportunity Employer

Salary: $47,000 - $60,000per year

Compensation commensurate with experience and qualifications.

All your information will be kept confidential according to EEO guidelines.