Clinical Case Manager

NRI, Inc.; Washington (District of Columbia); Remote; USD 50,000 - 70,000; Full time

Job summary

NRI, Inc. is seeking a dedicated professional for a full-time remote role evaluating service providers for individuals with intellectual and developmental disabilities. Candidates should have a background in human services with at least three years of relevant experience. This long-term contract offers benefits including vacation and sick pay, alongside a monthly benefit for mileage and cell phone expenses.

Benefits

Vacation pay

Sick pay

Monthly mileage benefit

Cell phone expense reimbursement

Qualifications

• 3+ years in human services, including 1 year in intellectual and developmental disabilities.
• Ability to analyze and interpret reports.
• Professional report writing skills.

Responsibilities

• Conduct evaluations of provider performance for IDD supports.
• Gather information through interviews and documentation reviews.
• Input data and generate quality improvement recommendations.

Skills

Effective communication

Active listening

Professionalism

Education

Associate's degree in human services

Bachelor's degree in human services (preferred)

Job description

This is a full-time remote position.

All applicants must be DC residents.

Please send your resume to [e-mail].

If your experience and background are a great fit for this opportunity, we look forward to hearing from you.

This is a long-term contract. Benefits include vacation pay, sick pay, and a monthly benefit towards mileage and cell phone expenses.

If you have 3 to 4 years of experience working in a group home caring for individuals with intellectual and/or developmental disabilities (IDD), this could be the perfect opportunity for you.

Essential Duties and Responsibilities:

1. Conduct detailed evaluations of provider performance and the presence of person-centered supports using applicable tools and guidelines.
2. Initiate contact with service providers to establish interview and review schedules, discussing protocols, expectations, and responsibilities.
3. Conduct interviews with individuals with IDD, family members, service providers, and/or direct service staff.
4. Observe the service environment, follow professional protocols to gather information, and collect relevant data.
5. Review documentation to evaluate supports and services and gather information regarding the quality of the person-centered service delivery system.
6. Make determinations based on information gathered from interviews and reviews, adhering to proficiency standards.
7. Establish and maintain a positive and respectful approach with individuals, families, providers, and support coordinators throughout the review process.
8. Use professional judgment to determine when reports of abuse, neglect, or exploitation are warranted or when referrals to state staff are necessary to ensure safety.
9. Report immediately in cases of abuse, neglect, or exploitation, following established protocols as a mandated reporter.
10. Input data into a web-based application, summarize findings, generate recommendations for quality improvement, and complete written reports within established timeframes.
11. Capture information to determine the need for further survey activity.
12. Participate actively in development activities such as conference calls, professional meetings, and training sessions.

Qualifications:

To perform this job successfully, candidates must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Education and Experience:

• Minimum of an Associate's degree (Bachelor's preferred) in a human services field.
• At least three years of experience in human services, medical, or related fields, including one year in the field of intellectual and developmental disabilities. Exceptions require approval by the state.
• Specific degree or certification requirements may be dictated by contract.

Language Skills:

• Ability to read, analyze, and interpret reports and documents.
• Ability to respond to inquiries from clients, agencies, or community members.
• Ability to write professional reports and present information effectively.
• Effective communication skills with team members and clients.
• Active listening skills and ability to maintain professionalism in interactions.

We look forward to hearing from you.

Sonia Benson

[e-mail]