Case Manager - Behavioral Health

Milestone Treatment Center; Virginia Beach (VA); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Flexible scheduling

Professional development and training 

Career advancement opportunities

Résumé du poste

Milestone Treatment Center is seeking a compassionate Case Manager to support individuals in treatment for substance use and mental health conditions. You’ll assess needs, develop plans, and connect clients with housing, employment, insurance, and other real-world resources.

This role emphasizes problem-solving, advocacy, and collaboration with therapists and a multidisciplinary team to remove barriers to recovery and help clients progress toward stability in the community.

Qualifications

• Experience in case management or related behavioral health services.
• Active or pending LCADC or QMHP-A credential preferred.
• Ability to connect individuals with community resources.
• Strong interpersonal and communication skills.
• Ability to advocate while maintaining professional boundaries.
• Excellent organization and attention to detail.
• Ability to manage multiple clients and priorities.
• Comfortable working independently within a multidisciplinary team.
• Calm, solution-focused demeanor in challenging situations.
• Proficiency with Google Workspace and electronic documentation systems.

Responsabilités

• Build relationships with clients and provide ongoing support and advocacy.
• Assess client needs, challenges, strengths, and resources.
• Develop and monitor individualized case management plans.
• Connect clients with housing, employment, healthcare, and other services.
• Help navigate housing programs, insurance, and government assistance.
• Verify benefits and coordinate related activities.
• Provide support during crises and interventions.
• Facilitate groups or educational sessions.
• Advocate to remove barriers to recovery and community reintegration.
• Coordinate with providers, families, and community organizations.
• Collaborate with therapists and multidisciplinary team.
• Maintain case notes, referrals, and client records.
• Track progress and follow up on outstanding needs.
• Maintain confidentiality and professional boundaries.
• Follow HIPAA, 42 CFR Part 2 and Milestone requirements.

Connaissances

Case management experience

Crisis intervention

Advocacy and resource navigation

Behavioral health knowledge

Formation

Licensed credential (LCADC/QMH P-A) or pending

Outils

Google Workspace

Electronic documentation systems

Description du poste

Case Manager – Behavioral Health

Pay: $40,000–$50,000 per year

Job Type: Full-time

Work Setting: In-person

Help Clients Turn Recovery Into Real-Life Progress

Milestone Treatment Center is seeking a compassionate, resourceful, and highly organized Case Manager to support individuals receiving treatment for substance use and mental health conditions.

Treatment is only one part of recovery. Clients may also be navigating housing, employment, insurance, family responsibilities, transportation, healthcare, benefits, and other real-world challenges. That's where you come in.

As a Case Manager, you'll help clients identify what they need, connect them with the right resources, and remove barriers that could interfere with their treatment and long‑term stability.

If you're someone who loves solving problems, connecting people with resources, advocating for others, and seeing tangible progress, this is an opportunity to make a meaningful impact every day.

What You'll Do

• Build strong, professional relationships with clients and serve as a consistent source of support, guidance, and advocacy.
• Assess each client's individual needs, challenges, strengths, and available resources.
• Develop, implement, and monitor individualized case management plans.
• Connect clients with community resources related to housing, employment, healthcare, behavioral health, transportation, benefits, and other support services.
• Help clients navigate complex systems and processes, including housing programs, government assistance, insurance, and community services.
• Assist with verification of benefits and related coordination when required.
• Provide support and appropriate intervention during challenging or crisis situations.
• Facilitate groups or educational sessions as needed.
• Advocate for clients and help eliminate barriers that could interfere with treatment, recovery, and successful transition back into the community.
• Coordinate with outside providers, agencies, families, and community organizations when appropriate.
• Collaborate closely with therapists, medical providers, counselors, and other members of our multidisciplinary treatment team.
• Maintain timely and accurate case notes, documentation, referrals, and client records.
• Track client progress and follow through on outstanding needs and resources.
• Maintain appropriate professional boundaries and client confidentiality.
• Follow applicable HIPAA, 42 CFR Part 2, regulatory, ethical, and Milestone requirements.

What We’re Looking For

Great Case Managers are problem-solvers. They don't simply hand someone a phone number or a list of resources—they help clients figure out what needs to happen next and stay engaged until progress is made.

We’re looking for someone who is compassionate without losing accountability, organized without being rigid, and persistent when navigating complicated systems.

You’ll thrive in this role if you enjoy working directly with people, juggling multiple priorities, finding solutions, and collaborating with others to help clients move forward.

Qualifications

• Experience in case management, social work, behavioral health, substance use treatment, mental health, crisis intervention, or human services is strongly preferred.
• Active or pending LCADC or QMHP-A credential preferred.
• Experience connecting individuals with community resources and support services is highly valued.
• Strong interpersonal and relationship‑building skills.
• Excellent verbal and written communication skills.
• Ability to advocate effectively while maintaining appropriate professional boundaries.
• Strong organizational skills and attention to detail.
• Ability to manage multiple clients, priorities, and follow‑up activities.
• Comfortable working independently while contributing to a multidisciplinary team.
• Ability to remain calm and solution‑focused when clients encounter difficult situations.
• Proficiency with Google Workspace and comfort learning electronic documentation systems.

Why Join Milestone?

At Milestone Treatment Center, Case Managers are an important part of the treatment team—not an administrative afterthought.

You’ll have the opportunity to:

• Make a direct and visible impact on clients' lives
• Help solve real‑world problems that can strengthen long‑term recovery
• Work alongside experienced clinical and behavioral health professionals
• Build valuable experience across substance use treatment, mental health, and community services
• Develop relationships with community organizations and resources
• Grow professionally within an expanding behavioral health organization

Compensation & Benefits

• $40,000–$50,000 annual salary
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off
• Flexible scheduling
• Professional development and training opportunities
• Career advancement opportunities

Join Our Team

If you're the person who naturally asks, “What do we need to do to solve this?” when someone encounters a problem, you may be exactly who we're looking for.

Join Milestone Treatment Center and help clients navigate the practical challenges of recovery while building the stability, resources, and confidence they need to move forward.

Compensation Range: $40K - $50K