Case Manager (Behavioral Health)

Interior Community Health Center; Fairbanks (AK); On-site; USD 65,000 - 85,000; Full time

Job summary

Interior Community Health Center in Fairbanks, AK seeks a clinician to deliver primary health care with a focus on behavioral health and case management. The role includes assessments, care planning, and coordinating referrals to ensure timely access to primary and social services.

Ideal candidates have a social work degree and at least one year of direct counseling or case management experience, plus cultural competence and strong communication.

Qualifications

• Bachelor's or Master's in social work or related health/behavioral field is required.
• One year of direct counseling or case management experience preferred.
• Cultural competence with diverse populations is required.
• Ability to work as part of an interdisciplinary health care team.

Responsibilities

• Function as a member of an interdisciplinary health care team.
• Conduct brief psychosocial and health needs assessments (AUDIT, PHQ, GAD, etc.).
• Provide brief counseling on tobacco cessation, substance use, and health interventions.
• Collaborate with patient and family to create an appropriate care plan.
• Develop referral, tracking and follow-up plans for care coordination.
• Document information per protocol in the EHR system and discuss care options.
• Engage with community shelters to motivate clients to access services.
• Maintain community referral systems and participate in QA activities.

Skills

Team collaboration

Communication skills

EHR proficiency

Problem solving

Education

Bachelor's or Master's in social work or related health/behavioral field

Tools

Electronic Health Record (EHR) system

Job description

This position provides services to patients with a broad range of medical needs including mental health and substance use disorders to assist them managetheir health and social needs, performs assessments of patient medical and/or social services needs; links patients to care; and maintains referral, tracking and follow-up systems related to their care.

Minimum Qualifications

Education

Bachelor's or Master's degree in social work or related field of health or behavioral health.

Experience

One year of recent experience in the direct delivery of counseling and/or case management, preferred. Cultural competence in working with diverse populations required.

Essential Functions

1. Functions as member of an interdisciplinary health care team.
2. Performs brief psychological, tobacco, alcohol, misuse of prescription drugs, and/or use of illegal drugs and social needs assessments (AUDIT, PHQ, GAGE, GAD, etc.).
3. Provides across the lifespan brief counseling on tobacco cessation, alcohol, substance abuse and/or other appropriate health intervention(s).
4. Collaborates and maintains with patient and his/her family to develop culturally appropriate plan of care.
5. Develops referral, tracking and follow-up plan(s) to coordinate patient care.
6. Discusses issues, concerns and treatment options with patient, relevant family member(s) and provider and documents the information per protocol in the Electronic Health Record (EHR) system.
7. Visits community shelters (i.e. Fairbanks Rescue Mission and Interior Alaska Center for Non-Violent Living) twice a week to dialogue with residents and shelter employees to motivate and assist clients to navigate and receive timely primary and other health and social services program access.
8. Maintains community referral systems.
9. Participates in and reports on assigned community behavioral health meetings.
10. Participates in continuous quality improvement and risk management activities.
11. Complies with center's policies and procedures.
12. Participates in internal meetings.
13. Integrates work with other staff to ensure timely and accurate flow.
14. Utilizes office equipment including personal computer.
15. Remains current with standards of primary health care practices and mental health and substance use disorder evidence-based treatment strategies.
16. Other duties as assigned.

Knowledge, Skills and Abilities

Ability to work as successful primary health care team.

Knowledge of current methods of behavioral health and evidence-based counseling and case management.

Current computer skills.

Knowledge of common office equipment (copier, fax, printer, etc.).

Excellent oral and written communication skills.

Ability to organize and prioritize tasks.

Ability to work under pressure.

Strong attention to detail and problem-solving skills.

Ability to work independently and as a team member.