Behavioral Health Case Manager

Holland America-Princess (Holland America Dawson City Inn); Ketchikan (AK); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Paid parental leave

Health insurance

Dental and vision benefits

Life insurance

Disability (short/long term)

Job summary

SEARHC in Southeast Alaska seeks a Behavioral Health Case Manager to manage an assigned caseload, link clients with health and social services, and advocate for recovery. The role emphasizes active listening, documentation, and coordination of community resources to support stabilization and independence.

The position requires a Bachelor’s degree in social services or a related field, with consideration for equivalent education/experience, and ongoing professional development within behavioral

Qualifications

• Bachelor’s degree in social services, education, human development, mental health, or related field preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Manages and monitors assigned client caseload to support independence, autonomy, safety, and stability.
• Links clients to health and social services (medical, psychiatric, housing, financial assistance, education, employment, etc.).
• Provides supportive active listening to engage, encourage, and motivate clients toward self-directed support.
• Documents services per organizational standards and obtains prior authorizations as needed.
• Responds to urgent client circumstances and coordinates referrals to facilitate care.
• Identifies delays to care and works to remedy cases and improve processes.
• Provides outreach and advocacy in the community to meet client needs.
• Delivers individual and group psycho-education as per treatment plan.
• Attends trainings, maintains competencies and certifications as assigned.

Skills

Interpersonal skills

Active listening

Documentation

Advocacy

Case management

Education

Bachelor's degree in social services/related field

Job description

Pay Range

Pay Range:$27.81 - $38.62This Behavioral Health Case Manager position supports adults and/or children and families with, or at risk of developing, serious emotional, mental, and/or substance use disorders. The Case Manager is responsible for managing an assigned caseload to assess, support, advocate, and coordinate community resources that assist toward stabilization, independence, and recovery.

SEARHC

is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Manages and monitors assigned client caseload using a variety of interpersonal skills that support independence, autonomy, safety, and stability.
• Assists clients to link and coordinate with health and social service support, e.g., medical, hospital, psychiatric, substance use, housing, food, clothing, financial assistance, education, employment, legal, social security, tribal organizations, and other community/social services.
• Provides supportive active listening to engage, encourage, and motivate clients toward self-directed support and change.
• Documents all services and encounters in compliance with organizational standards and timelines. Completes necessary processes and documentation for prior authorizations required to obtain additional testing, services, treatment, or medication as part of the treatment plan.
• Promptly responds to urgent client circumstances for assigned caseload and others when directed by supervisor or treatment team leader.
• Works closely with Referral Care Coordinators, and when necessary, processes referrals to effectively facilitate internal and external care referrals.
• Proactively identifies delays and obstacles to care and works to remedy individual cases and improve processes.
• Provides outreach and advocacy in the community to meet the needs of the client.
• Facilities individual and group psycho-education skills and classes as described in the treatment plan.
• Attends and participates in staff meetings and mandatory trainings. Maintains skills, annual competencies, and certifications, and participates in in-services and educational programs as assigned.
• Interacts with clients, peers, colleagues, and internal and external customers while upholding the Mission, Vision, and Values.
• Completes and maintains patient specific training that is reflective of the staff’s caseload. e.g., Substance, Crisis, or other therapeutic skills and techniques.
• Other duties as assigned.

Education,

Certifications, and Licenses Required

Bachelor’s degree in social services, education, human development, mental health, or related field preferred. An equivalent combination of education and experience can be exchanged on a year-for-year basis with the bachelor’s degree requirement.

Candidates with a non-social service bachelor’s degree may be considered for the position if enrolled and actively pursuing a master’s degree in social work, mental health, substance use, clinical counseling, or similar related field. Alternatively, a candidate not pursuing a master’s degree, must have, or be enrolled and actively pursuing a Behavioral Health Aide category II certification through the Alaska Native Tribal Health Consortium training program.