Case Manager - Adult Outpatient

Family & Children's Services; Tulsa (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Premium benefits

Retirement match

Life & disability insurance

Employee assistance

Paid time off

Job summary

Family & Children\'s Services in Tulsa, OK is seeking a Case Manager to coordinate care for adults with severe mental illness. You will assess needs, develop care plans, arrange services, and advocate for clients in home, community, or facility settings.

Telehealth options may be used and caseloads vary in intensity. Qualified candidates have a Bachelor\'s degree with relevant behavioral health experience (Case Manager II–IV), strong communication and organizational skills, and a dedication to

Qualifications

• Bachelor’s degree or higher required for some CM levels with related experience in behavioral health.
• Case Manager IV requires a Bachelor’s in Social Science or related field.
• Case Manager II requires HS diploma or equivalent plus specified behavioral health experience or college credit.

Responsibilities

• Coordinate and provide client-centered care across home, community, or facility settings.
• Assess needs, develop care plans, coordinate services, and advocate for clients’ rights.
• Educate clients individually or in groups on topics like money management, symptom education, and relationships.
• Provide crisis intervention and manage caseload variety from monthly to weekly contact.
• Deliver services in-person or via telehealth and gather data metrics as required.

Skills

Adaptability

Interpersonal Skills

Initiative

Cooperation

Critical Thinking

Multitasking

Autonomy

Education

Case Manager III: Bachelors Degree + 6 months behavioral health experience

Case Manager IV: Bachelor’s Degree in Social Science

Case Manager II: HS + 36 months behavioral health OR 60 college hours + 12 months

Job description

• Premium Medical, Dental & Vision Benefits with Zero Cost Options!
• Retirement Savings Program with up to 6% Employer Match
• Life Insurance, Short & Long Term Disability Benefits
• Employee Assistance Programs
• Up to 34 Paid Days Off 1st year!

Job Summary:

The Case Manager is responsible for coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered. The Case Manager will manage a caseload of clients and work to ensure they receive the necessary services and support to achieve optimal health and well-being. Services can take place in the individuals home, community, or in a facility. This role involves assessing clients' needs, developing care plans, coordinating services, and advocating for clients' rights and needs.

About this role

• This position works with adults who have been diagnosed with a severe mental illness and/or co-occurring disorder.
• Provide a variety of services for identified needs including but not limited to:
  • Income (employment, SSI/SSDI benefits)
  • Insurance
  • Housing
  • Vocational or educational needs
  • Access to reliable transportation
  • Food and clothing resources
  • Activities of Daily Living including personal grooming and hygiene
  • Substance use education and appropriate referrals
  • Informal supports and leisure activities
  • Crisis assessment and safety planning
  • Referrals to legal services
• Educate (individual or group setting) a wide variety of skills related to topics such as: money management, symptom education and reduction, interpersonal relationships, maintaining a household, smoking cessation, etc.
• Provide crisis intervention and management as needed.
• Services range in intensity from monthly contact to weekly contact
• Provide services in-person or via telehealth platforms
• Meet clients where they are in terms of current mental health symptoms and treatment preferences
• Gather and complete all CCBHC data metrics as needed.
• To also include all duties and responsibilities outlined in primary CM core job description

QUALIFICATIONS

EDUCATION:

• Case Manager III: Bachelors Degree in any field + 6 months experience in a behavioral health field required
• Case Manager IV: Bachelor's Degree in Social Science field required
• Case Manager II: Must be a high school graduate or have a HS equivalent + 36 months experience in behavioral health field OR 60 hours college credit in any field + 12 months of behavioral health experience required.

EXPERIENCE:

• Experience in the field of mental health, criminal justice, or community based social services required.

PERFORMANCE COMPETENCIES:

• Communication
• Decision Making
• Engagement
• Initiative and Accountability
• Interpersonal
• Learning
• Organizational Alignment
• Quality of Work

KNOWLEDGE/SKILLS/ABILITIES:

• Adaptability: The ability to adjust to changing priorities, unexpected situations, and new challenges while remaining productive and effective.
• Interpersonal Skills: The ability to establish and maintain professional relationships with clients, families, caregivers, colleagues, and community partners.
• Initiative: The ability to work independently with limited supervision and produce results in a timely, accurate and meaningful manner.
• Cooperation: The ability to work effectively with others is important for successful multidisciplinary teamwork. This includes the ability to work cooperatively, to contribute positively to group dynamics, and to share knowledge and resources.
• Critical Thinking: The ability to solve complex problems and make informed decisions by objectively assessing information, evaluating available resources, considering multiple perspectives, and applying sound judgment.
• Multitasking:The ability to efficiently and effectively manage multiple tasks, projects, and responsibilities concurrently. This includes juggling multiple demands simultaneously and being skilled at adapting to changing priorities in a fast-paced work environment.
• Autonomy: Having the self-discipline to initiate and prioritize work, remain self-motivated, manage time independently, and ensure effective client care delivery with minimal direct oversight.

CERTIFICATIONS/LICENSES:

• ODMHSAS Case Manager II Certification, completed within 60 days of eligibility.
• Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office and/or for the transportation of clients.

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.

Behaviors

Preferred

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

Bachelors or better in Criminal Justice.

Bachelors or better in Education.

Bachelors or better in Psychology.

Bachelors or better in Social Work.

Experience

Preferred

1-2 years: Applicants will have previous background working in community mental health, inpatient psychiatric facilities, criminal justice, home health, or similar settings. Strong candidates with a passion for helping individuals with severe mental illness will also be considered.

Licenses & Certifications

Required

Drivers License

Preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.