Case Manager, Adult Education (54486)

Riseboro Community Partnership; New York (NY); On-site; USD 44,000 - 54,000; Full time

Job summary

Riseboro Community Partnership in Brooklyn, NY, is seeking a dedicated Case Manager to support an Adult Education program alongside the Family Development Coach. You will assist with enrollment, track educational goals, and provide supportive services across education, health, housing, and counseling.

Responsibilities include coordinating ISP, translation support, data entry in tracking systems, resume and job-search coaching, referral coordination, coordinating guest speakers, and participation

Qualifications

• Excellent interpersonal, communication, and writing skills are required.
• Detail-oriented, organized, and able to multi-task.
• Proficiency in MS Office Suite.
• Bilingual English and Spanish required.

Responsibilities

• Support Family Development Coach with enrollment, ISP, and tracking educational goals.
• Provide translation services and digital technical assistance.
• Conduct daily case management, weekly surveys, monthly interactions, and exit interviews; enter data into tracking systems.
• Assist with resume and cover letter creation; provide career development and job search counseling.
• Coordinate referrals for education, health, housing, legal, and wrap-around services.
• Schedule guest speakers and coordinate relevant services; promote enrollment in High School Equivalency/College pathways.
• Attend funder trainings and Adult Education program improvement meetings.

Skills

Interpersonal skills

Communication

Writing

Detail-oriented

Organized

MS Office Suite

Bilingual English/Spanish

Education

Associate's degree in human services

High School diploma

Job description

Case Manager, Adult Education (54486)# Case Manager, Adult Education (54486)1474 GATES AVENUE - BROOKLYN, NY 11237## OverviewSalary Range$49,438.00 - $49,438.00 Salary/yearPosition TypeFull TimeEducation LevelHigh School## Description**ESSENTIAL DUTIES AND RESPONSIBILITIES**The Case Manager is responsible for supporting the Family Development Coach with the overall smooth and effective functioning of the assigned Adult Education program including enrollment, recruitment and effective operation of the program. The Case Manager will also provide supportive services and track educational goals of program students. Specific duties and responsibilities include:· Assist Family Development Coach (FDC) with registration and enrollment process; complete Individual Service Plan (ISP) with students to clearly outline and track educational goals and support services provided· Support participants with translation services as needed and provide digital technical assistance· Responsible for conducting daily case management, weekly surveys, monthly interactions, and participant exit interviews; enter data of all interactions into funder Participant Tracking System (PTS) and internal tracking systems· Work with instructors and FDC to ensure that participants meet identified contextualized literacy goals· Closely monitor program participants’ academic progress· Work closely with Family Development Coach to ensure students are attending program· Provide supportive services & relevant referrals as needed such as education, health, legal, family counseling, housing and other support and wrap-around services needed as determined during the initial student assessments and action plan· Update and maintain the program’s Referral Resource Guide; establish community connections to enhance referral services· Provide career development and job search counseling to adult literacy students in both individual and group settings; register participants in Department of Labor JobZone website· Collaborate with instructors to ensure that each student is assisted in the creation of a resume and general cover letter· Work with Family Development Coach to promote and enroll participants in High School Equivalency, College and/or alternative educational pathways· Schedule guest speakers and relevant services for participants; invite and schedule guest speakers from different career and education fields to present students with career and academic information· Provide overall support and assistance to the program· Attend all funder required professional development trainings· Attend Adult Education Program Improvement Committee meetings ready to report on progress· Complete tasks deemed necessary by Program Director and Family Development Coach· \\*\\* During the months of July and August, contingent on the availability of funds, the Case Manager will transition to a position within the Education Division that is comparable in duties and responsibilities**COMPETENCIES**· Must have excellent interpersonal, communication and writing skills· Must be detail-oriented, organized, and have the ability to multi-task· Proficiency in MS Office Suite· Bilingual (English and Spanish) required· Working knowledge of career counseling and/or adult education preferred· Willing to go above and beyond program mandates for the benefit of the studentEDUCATION and EXPERIENCEAssociate's degree in human services or a related field and 2 years of relevant experience; orHigh School diploma (or equivalent) and at least 3 years of relevant experience required