Literacy Zone Case Manager (Eastern Pkwy)

Brooklyn Public Library; United States; On-site; USD 42,000 - 45,000; Full time

Job summary

The Brooklyn Public Library is seeking a full-time Case Manager for its Adult Learning Program. This role supports WIOA HSE participants within the Literacy Zone Welcome Center at the Eastern Parkway Library.

The Case Manager will conduct assessments, provide counseling, and plan community events to connect participants with resources that aid their education and workforce integration. With a salary range of $42,000–$45,000, the role requires flexibility in scheduling and travel to various library branches.

Qualifications

• Some college education required; Bachelor’s degree preferred.
• Experience in adult education (HSE) preferred.
• Awareness of barriers facing adult learners.

Responsibilities

• Conduct comprehensive assessments for clients.
• Provide counseling and advising to participants and families.
• Plan community events aligned with program goals.
• Assist participants in navigating workforce and education.

Skills

Counseling

Problem-solving

Resourcefulness

Knowledge of educational resources

Proficiency in MS Office and Social Media

Education

Bachelor’s degree in education or related field

Job description

Brooklyn Public Library Adult Learning Program seeks a full‑time Case Manager to support WIOA HSE participants within the Literacy Zone Welcome Center at the Eastern Parkway Library. This grant‑funded position runs through June302025, with potential renewal. Salary: $42,000–$45,000.

Responsibilities

• Conduct a comprehensive educational/vocational assessment to develop a plan of service for approximately 100 clients per year.
• Provide intensive one‑on‑one and/or small‑group services, including counseling and advising participants and families on career, academic, and social service needs, with the goal of linking them to resources to move them out of poverty.
• Plan and coordinate community events aligned with Literacy Zone targets, aiming to meet or exceed program goals.
• Identify post‑secondary transition programs and assist foreign‑born participants in navigating the American workforce, post‑secondary education, apprenticeships, and training.
• Assist with program outreach, recruitment, information sessions, assessments, orientations, and goal setting for enrolled participants.
• Communicate effectively and collaborate with key staff and instructors to identify barriers preventing participants from meeting educational needs.
• Collaborate with and refer participants to community partners for wrap‑around services such as health literacy, financial literacy, computer literacy, transportation, public assistance, and childcare.
• Facilitate and/or coordinate workshops and information sessions.
• Attend community partner meetings and bi‑monthly case‑management team meetings.
• Maintain case notes, documenting client goals and outcomes using the ASISTS database.
• Monitor participants’ progress and perform frequent follow‑ups.
• Perform other tasks necessary to achieve service and programmatic goals.

Qualifications

• Some college education required; Bachelor’s degree in education or related field preferred.
• Relevant experience in adult education (HSE).
• Strong awareness of barriers facing adult learners integrating into the workforce, technology, and academic environments.
• Experience counseling individuals and/or facilitating informational sessions.
• Knowledge of available educational, training, and employment resources, labor market trends, and occupation requirements.
• Initiative, resourcefulness, tact, courtesy, good judgment, and problem‑solving ability.
• Proficiency in MS Word, Excel, Google Drive, Outlook, and Social Media.
• Willingness to travel to program sites and work alternate Saturdays, evenings, and day shifts.
• Complete at least 14 hours of professional development per year.

Schedule

• Mon./Wed./Fri. 9:30am‑5:30pm
• Tues./Thurs 12:45pm‑8:00pm
• Two Saturdays per month 10:00am‑4:00pm
• Travel to various library branches within the Literacy Zone target area.

Equal Opportunity Employer

Brooklyn Public Library is an equal opportunity employer.