Case Manager/Admin Assistant

HR Advisors, Inc.; Laguna Hills (CA); On-site; USD 63,000 - 78,000; Full time

Benefits offered by this job

401k with 3% safe harbor and profit分享

Discretionary year-end bonus

$750/month towards Blue Shield medical

10 days paid sick leave

11 paid holidays

Job summary

Paragon Forensics LLC is seeking a Case Manager/Administrative Assistant to support our team of experts, manage case workflows, and coordinate with clients and vendors. The role combines administrative duties with case coordination to ensure timely and accurate processing of materials.

The ideal candidate will have strong organizational skills, 1–3 years in admin and customer service, and proficiency in Microsoft Office; bilingual English/Spanish is a plus.

Qualifications

• High school diploma required; 1–3 years administrative experience.
• 1–3 years of customer service experience.
• Proficiency in Microsoft Office; Clio CRM experience preferred.

Responsibilities

• Prioritize client needs and case objectives to ensure quality and timeliness.
• Request and file case materials.
• Act as liaison between Paragon staff, clients, and vendors.
• Interact with staff and external clients as needed.
• Manage a high volume of inquiries and caseload.
• Phone and email communications with clients and vendors.
• Collect case information to facilitate workflow and determine contacts.
• Collaborate to provide materials for case reviews.
• Perform other administrative duties as assigned.

Skills

Organization

Note taking

Time management

Prioritization

Communication

Detail orientation

Bilingual English/Spanish

Education

High School Diploma

Tools

Microsoft Office

Clio CRM

Job description

Case Manager/Administrative Assistant – Paragon Forensics LLC

About us:

Paragon Forensics is a leading full-service consulting firm specializing in providing forensic analysis and expert opinion to the medico-legal and insurance industries. Our principal services include analyses of accident reconstruction, premises liability, biomechanics, and safety to assist our clients in their evaluation of actual or potential injury-related claims. We are a multidisciplinary team of Engineers and PhDs who collaborate on cases in a relaxed yet fast-paced work environment. www.paragonforensics.com

Job Description:

The Case Manager/Administrative Assistant will primarily be responsible for providing administrative support to the Paragon team of experts and staff, which will include monitoring the workflow for each case, requesting and filing case materials, coordinating with administrative assistants and support staff on calendar-based action items, and various other duties. The Case Manager may be asked to assist Paragon administrative staff with other duties to facilitate Company operations.

Compensation:

Starting at $70,500 annually, commensurate with experience, paid monthly.

• 401k with 3% safe harbor and profit sharing
• Discretionary year-end bonus
• $750/month towards Blue Shield medical/dental insurance
• 10 days paid sick leave
• 11 paid holidays

Responsibilities:

• Prioritize the client’s needs and case objectives to ensure excellence in quality of work product and timeliness in execution.
• Request and file case material.
• Act as a liaison between Paragon staff, clients, and vendors.
• Interact with Paragon staff and external clients as needed.
• Manage a high volume of customer inquiries and caseload.
• Phone and email correspondence with clients, vendors, and other stakeholders.
• Collect or obtain relevant case information to facilitate case workflow and to determine the most appropriate contact at Paragon.
• Communicate and collaborate with Paragon staff to provide materials and information required to complete the review of case materials.
• Perform other administrative duties as assigned.

Skills:

• Organization and note taking.
• Task prioritization
• Time management with a proven ability to meet deadlines.
• Problem-solving and taking initiative.
• Strong written and verbal communication with the command of the English language.
• Excellent attention to detail.
• Bilingual in English/Spanish is a plus.

Requirements:

• High School Diploma.
• 1-3 years administrative experience.
• 1-3 years of customer service experience.
• Proficiency in Microsoft Office
• Preferred:
• Clio Customer Relationship Management software experience.