Case Manager - 5025

BronxWorks; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

BronxWorks seeks a dedicated Case Manager to support older adults at the East Concourse Older Adult Center and across its locations. You will assess needs, develop service plans, and coordinate with health, social, and community partners to ensure comprehensive support.

Responsibilities include intake, ongoing counseling, documentation, and outreach. Strong communication and computer skills are essential; a Bachelor's in a related field is required, with 2+ years of experience preferred.

Qualifications

• Bachelor's degree and at least 2 years' experience with older adults.
• One year of case management or relevant work preferred.
• Knowledge of elder rights, entitlement programs, and community resources.
• Proficiency with Microsoft Office, Salesforce, and related software.

Responsibilities

• Provide direct services to clients, including intake, assessment, service plan development, referral, counseling and follow-up.
• Manage a caseload and monitor progress toward goals.
• Document all client interactions and maintain records accurately.
• Coordinate services with social services, health, employment, and education providers.
• Conduct home visits and field work as required, including outreach to enroll clients.

Skills

Case management

Elder care

Communication skills

Documentation

Education

Bachelor's degree in Social Work or related field

2 years' experience with older adults

Tools

Microsoft Office

Salesforce

Electronic Health Records

Job description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

East Concourse Older Adult Center: Hosting spaces where new friendships are made, creating opportunities for older adults to thrive, connect and explore, providing support to successfully navigate life.

Responsibilities

• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.
• Manage a caseload
• Monitor and document client progress toward service plan goals
• Documents all interactions with, or on behalf of, clients
• Maintain familiarity with program resources available on-and-off site
• Provide group counseling as assigned by the program director
• Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers.
• Conduct regular case conferences with clients and service providers as required
• Complete program reports on a monthly basis, or more frequently as required
• Act as program contact person for inquiries concerning clients
• Assist with the supervision of paraprofessional staff
• Supervise office functions in supervisor's absence as assigned
• Review, sign off on, service plans and psycho-social assessments as assigned
• Provide information and referrals to other social services agencies.
• Report to, and meet, with supervisor on a monthly basis
• Conduct home visits and other field work, as required.
• Perform additional duties as assigned.

Program Specifics And Responsibilities

• Manage a caseload for a diverse client population.
• Conduct intakes and assessments, develop service plans with clients, conduct assessments and follow-up with service plan
• Meet and follow-up with clients weekly
• Conduct workshops, events and group activities
• Lead or co-lead support group or educational workshop, promoting engagement and community.
• Meet program goals and outcomes
• Enter program activities in the agency database, Peer Place, Salesforce
• Strong understanding of aging-related issues and available community resources.
• Provide crisis management, if needed
• Assist program specialist in creating monthly activities calendar for program
• Conduct home visits and field visits when necessary
• Conduct outreach to enroll clients and/or when necessary

Qualifications

• Bachelor's degree with minimum 2 years' experience working with older adults, preferably in a community-based setting.
• One-year of case management or relevant work experience is preferred.
• Knowledgeable of elder rights, entitlement programs, and local community resources.
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.
• Knowledgeable of business software including Microsoft Suite, Salesforce, etc.

Physical Requirements

• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork
• Ability to bend and retrieve objects and/or documents
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [e-mail].