Case Manager - 5018

BronxWorks; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

BronxWorks is hiring for a community services role focused on helping residents access benefits, develop service plans, and engage in essential support services across health, housing, and social programs.

The position emphasizes intake, case management, and referrals, with daily documentation and coordination with partners to ensure client progress and well-being within a Bronx-based team.

Qualifications

• Bachelor’s degree with case management experience.
• Experience using Access HRA and securing HRA entitlements and benefits preferred.
• Mental health background preferred.
• Crisis prevention and mental health first aid training is required within first 6 month.
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.

Responsibilities

• Assist with the outreach and engagement of community members in the Eastchester Gardens PACT-RAD development.
• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.
• Manage a case load
• Monitor and document client progress toward service plan goals
• Document all interactions with, or on behalf of, clients
• Maintain familiarity with program resources available on- and off-site
• Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers
• Complete program reports on a monthly basis, or more frequently as required
• Act as program contact person for inquiries concerning clients
• Provide collaboration and support with securing benefits, especially as it relates to access to benefits services and eviction prevention efforts
• Report to, and meet with, supervisor on a monthly basis
• Conduct home visits and other field work, as required
• Coordinate and facilitate monthly activities that fit the needs of the PACT-RAD community
• Perform additional administrative duties as assigned
• Assist with community events as needed and serve as a liaison with community vendors

Skills

Communication

Time management

Organizational skills

MS Office

Tech proficiency

Education

Bachelor’s degree with case management experience

Job description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

Accessing public benefits, resources, and information. As a team member, you\'ll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

Responsibilities

• Assist with the outreach and engagement of community members in the Eastchester Gardens PACT-RAD development
• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up
• Manage a case load
• Monitor and document client progress toward service plan goals
• Document all interactions with, or on behalf of, clients
• Maintain familiarity with program resources available on- and off-site
• Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers
• Complete program reports on a monthly basis, or more frequently as required
• Act as program contact person for inquiries concerning clients
• Provide collaboration and support with securing benefits, especially as it relates to access to benefits services and eviction prevention efforts
• Report to, and meet with, supervisor on a monthly basis
• Conduct home visits and other field work, as required
• Coordinate and facilitate monthly activities that fit the needs of the PACT-RAD community
• Perform additional administrative duties as assigned
• Assist with community events as needed and serve as a liaison with community vendors

Qualifications

• Bachelor’s degree with case management experience
• Experience using Access HRA and securing HRA entitlements and benefits preferred
• Mental health background preferred
• Crisis prevention and mental health first aid training is required within first 6 month
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.