Case Manager 2 - Aging, Disability, and Veteran Services (ADVSD)

Multnomah County; Gresham (OR); On-site; USD 45,000 - 56,000; Full time

Job summary

Multnomah County in Oregon is seeking dedicated Case Manager 2 professionals to manage caseloads, develop client-centered care plans, and collaborate with clients and their representatives to meet needs, goals, and risk factors. The role includes initial and ongoing eligibility assessments for Medicaid and LTC-related services.

Join a team within the Department of County Human Services (DCHS) to ensure accurate assessments and timely care planning across in-home, facility, and community-based

Qualifications

• Associate's degree in behavioral science, social science, or a closely related field.
• Three (3) years of case management work experience, working within the social or human services field.
• Must have a valid driver license by time of hire
• Must pass a criminal background check through the State of Oregon

Responsibilities

• Assess client needs and risk status through in-person home visits, phone calls, and connecting them with resources
• Develop comprehensive, client-centered long term care plans
• Attention to detail regarding paperwork and data entry work
• Develop initial, renewal and updated care plans in collaboration with the client and/or client's representatives that meet their needs, goals, preferences and risk factors. Based on the care setting, identify provider(s) and authorize payment.
• Complete initial functional assessments for new consumers applying for Long Term Care (LTC) benefits and waivered services.
• Manage ongoing caseload of LTC consumers receiving services in the following settings: in-home, Adult Foster Home, Community Based Care, Skilled Nursing Facilities and Assisted Living Facilities.
• Determine initial and ongoing eligibility for nursing facility services, State Plan Personal Care services, as well as other federal and state programs in accordance with federal, state, and local rules, standards and guidelines.

Skills

Case management

Driver's license

Criminal background check

Education

Associate's degree in behavioral or social sciences

Job description

Pay Range: $32.88 - $40.45 Hourly

Department: Department of County Human Services (DCHS)

Job Type: Regular

Represented Exemption Status: United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified): November 04, 2026

The Opportunity:

This recruitment will be used to create an eligibility list that can be used for future vacancies. Interested candidates are encouraged to apply. Please note: This recruitment will remain open until the close date listed or until 150 applications are received - whichever event occurs first. Do you easily adapt to change and seek a position where no two days are the same? If you have a passion and drive to serve others and are seeking a real opportunity to have a positive impact on the community, we need you on our team! Aging, Disability and Veteran Services (ADVSD), a part of Multnomah County Department of County Human Services (DCHS), is currently seeking dedicated and compassionate individuals to provide services as a Case Manager 2. As a Case Manager 2, you will manage a caseload and develop client-centered care plans in collaboration with the client and/ or client’s representatives to meet their needs, goals, preferences, and risk factors. Provide initial and ongoing eligibility assessments for services and benefits for a broad spectrum of Federal and State programs including Medicaid programs, nursing facility services, state plan personal care services.

Primary responsibilities include:

• Assess client needs and risk status through in-person home visits, phone calls, and connecting them with resources
• Develop comprehensive, client-centered long term care plans
• Attention to detail regarding paperwork and data entry work
• Develop initial, renewal and updated care plans in collaboration with the client and/or client's representatives that meet their needs, goals, preferences and risk factors. Based on the care setting, identify provider(s) and authorize payment.
• Complete initial functional assessments for new consumers applying for Long Term Care (LTC) benefits and waivered services.
• Manage ongoing caseload of LTC consumers receiving services in the following settings: in-home, Adult Foster Home, Community Based Care, Skilled Nursing Facilities and Assisted Living Facilities.
• Determine initial and ongoing eligibility for nursing facility services, State Plan Personal Care services, as well as other federal and state programs in accordance with federal, state, and local rules, standards and guidelines.

The eligible list established from this recruitment may be used to fill current and future full-time, part-time, regular, temporary, limited duration, and on-call positions at any of our locations: East Branch located at 600 NE 8th St, Gresham, OR 97030 Mid Branch located at 11982 NE Glisan St, Portland, OR 97220 N/NE Branch located at Walnut Park Complex, 5325 NE MLK Jr Blvd, Portland, OR 97211 Southeast Branch located at 4610 SE Belmont St, 2nd floor Portland, OR 97215 West Branch located at 209 SW 4th Ave, 1st floor Portland, OR 97204

Care Planning and Case Management:

• Develop initial, renewal and updated care plans in collaboration with the client and/or client's representatives that meet their needs, goals, preferences and risk factors.
• Based on the care setting, identify provider(s) and authorize payment.
• Complete initial functional assessments for new consumers applying for Long Term Care (LTC) benefits and waivered services.
• Manage ongoing caseload of LTC consumers receiving services in the following settings: in-home, Adult Foster Home, Community Based Care, Skilled Nursing Facilities and Assisted Living Facilities.
• Determine initial and ongoing eligibility for nursing facility services, State Plan Personal Care services, as well as other federal and state programs in accordance with federal, state, and local rules, standards and guidelines.

Minimum Qualifications/Transferable Skills*:

• Associate's degree in behavioral science, social science, or a closely related field or equivalent practical experience
• Three (3) years of case management work experience, working within the social or human services field.
• Must have a valid driver license by time of hire
• Must pass a criminal background check through the State of Oregon

Preferred Qualifications/Transferable Skills*:

You do not need to have the following preferred qualifications/transferable skills to qualify. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills as we may consider some or all of the following when identifying the most qualified candidates.

• Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals and skill to provide courteous customer service
• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as a member of a team using good judgment, excellent verbal/written communications, and decision making skills
• Ability to interpret/apply complex federal, state, and local laws, rules, regulations, policies and procedures related to program scope and operations
• Skill to research and analyze a variety of information and data; make recommendations based on research findings; prepare and write reports and documents; and present information
• Skill to perform general and/or risk/danger assessments, determine appropriate needs, create service plans, and utilize crisis intervention techniques as needed.
• Knowledge of case management methods, principles, techniques, and resources (including information/referral, assessment, interviewing, patient/client advocacy, risk intervention, resource utilization)
• Knowledge of available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources
• Ability to learn and navigate multiple complex databases in order to document all work completed with consumers

Additional Information:

Type of Position: This AFSCME Local 88 union-represented full-time position is eligible for overtime.

Schedule: Core business hours are Monday – Friday, 8:00 AM – 5:00 PM.

Multiple Locations: East Branch located at 600 NE 8th St, Gresham, OR 97030 Mid Branch located at 11982 NE Glisan St, Portland, OR 97220 N/NE Branch located at Walnut Park Complex, 5325 NE MLK Jr Blvd, Portland, OR 97211 Southeast Branch located at 4610 SE Belmont St, 2nd floor Portland, OR 97215 West Branch located at 209 SW 4th Ave, 1st floor Portland, OR 97204

Serving the Public, Even During Disasters Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion:

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference:

Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act:

We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Job Profile:

6297 - Case Manager 2 Current Multnomah County employees must apply within Workday

We're glad you are considering a career that gives back and supports the community. Working for Multnomah County means having the opportunity to make a real difference in the community, no matter what position you hold. We provide a wide array of essential services including health, community justice, roads, elections, libraries, jails, bridges, tax and assessment, marriage licenses, animal services, mental health and addiction services and more. Our organization’s top priority is to meet the many needs of our residents. Learn more about who we are, what we do, and why it matters. Veterans The Selection Process Jobs Home Interns