CASE MANAGER

Washington County; West Bend (WI); On-site; USD 34,000 - 48,000; Full time

Job summary

Washington County in West Bend, Wisconsin, is seeking a Case Manager - CTS to coordinate care for clients with mental health or substance use involvement in outpatient settings, targeted case management, and related programs. The role requires a Bachelor's degree and one year of supervised experience, with knowledge of community resources and medications preferred.

Applicants must hold a valid Wisconsin driver's license, automobile, and insurance.

Qualifications

• Bachelor's degree in social work, psychology, human services, or related field.
• One year of supervised work experience.
• Knowledge of local community resources for clients.
• Knowledge of medications preferred.
• A valid Wisconsin driver's license, available automobile, and automobile insurance are required.

Responsibilities

• Coordinates with community resources, refers clients for services, and monitors client involvement in services.
• Performs intake interviews and routine clinical assessments for new referrals.
• Develops, directs and implements client treatment plans and skill training.
• Provides support and education to clients, family members, and other natural supports.
• Distributes medication to clients in the community when necessary.
• Coordinates with crisis and Chapter 51 liaison regarding commitment status and crisis needs.

Skills

Local resources knowledge

Medications knowledge

Driver's license & auto insurance

Education

Bachelor's Degree in social work / human services / related field

Master's degree preferred

Tools

N/A

Job description

Case Manager - CTS

Washington County, located in West Bend, Wisconsin has an excellent opportunity for a Case Manager - CTS. This position is responsible for clients diagnosed with mental health and or substance use involved with outpatient care, targeted case management, Community Support Program, and the Comprehensive Community Services program.

Qualified candidates must possess:

• Bachelor's Degree required in social work, human services, or related field. Masters preferred.
• One year of supervised work experience
• Knowledge of local community resources for clients
• Knowledge of medications preferred
• A valid Wisconsin driver's license, available automobile, and automobile insurance are required.

Washington County is recognized for our commitment to providing quality services to the citizens of our community. Our team members embrace the challenge of meeting goals and expectations. Every day we work to creatively problem solve, innovate and collaborate as a team to meet customer needs and deliver solutions.

Our Mission:

We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.

Our Vision:

Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.

Our Values:

Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.

Washington County is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities

Position Summary:

Under the general direction of the Community Treatment Services Supervisor, serves as case coordinator for clients diagnosed with mental health and or substance use involved with outpatient care, targeted case management, Community Support Program, and the Comprehensive Community Services program.

Duties/Responsibilities:

• Coordinates with community resources, refers clients for services, and monitors client involvement in services.
• Understands all relevant statutes applicable to job.
• Participates in administrative and clinical meetings.
• Performs routine clinical assessments, including intake interviews of new referrals.
• Provides support and education to clients, family members, and other natural supports.
• Develops, directs and implements client treatment plans, behavioral approaches, and skill training.
• Serves as an advocate for clients and families.
• Acts as a facilitator or co-facilitator for individual and group treatment within or outside of the agency.
• Prepare, complete and submit required items by due dates such as progress notes, service plans, assessments, and court required documents, etc.
• Distributes medication to clients in the community, when necessary.
• Coordinates with crisis and chapter 51 liaison regarding commitment status and crisis needs
• Acts as a mandated reporter under current policies and procedures.
• Participates in continuing educational programs.
• Performs other duties as assigned, including responding to an emergency event.

Work Direction Received:

Works under the general direction of the Community Treatment Services Supervisor.

Supervision Exercised:

None.

Decision Making:

Decisions concerning crisis intervention, the focus and direction of treatment, and daily work priorities are made independently.

Interaction:

There is significant interaction with area health care providers, Family Care, Social Security Administration, other County Departments, clients and their families. May interact with local law enforcement agencies.

Essential Knowledge and Abilities:

Knowledge of local community resources available for clients; applicable State, Federal and local laws, rules and regulations affecting clients; and effective treatment protocols. Ability to work effectively with a treatment team, communicate effectively orally and in writing, and interact effectively with area health care providers, clients, and their families. Able to fulfill physical demands of job, sensory demands (seeing and hearing), and cognitive demands (concentration, conceptualization, memorization).

Training and Experience:

A bachelor's degree in social work, psychology, human services, or related field, and one year of supervised work experience. Must possess a valid Wisconsin driver's license. Knowledge of medications preferred.

Position : 201013

Job Family : GOVERNMENT

Posting Start : 08/18/2026

Posting End : 12/31/9999

MINIMUM HOURLY RATE: $29.64