Case Manager - Community Support Program (CSP)

Graceworks Lutheran Services; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

A community service organization in Milwaukee is seeking a Case Manager for their Community Support Program. The role involves providing assessment, treatment planning, and case management for clients with serious mental illness. Candidates should have a degree in Behavioral Science and possess good clinical, organizational, and crisis response skills. Flexibility for some weekends and holidays is required, and experience with substance use training is encouraged.

Qualifications

• Knowledge of DSM V, psychotropic medications, and their side effects.
• Ability to respond appropriately in crisis situations.
• Good organizational and computer/typing skills.

Responsibilities

• Provide ongoing assessment and treatment planning.
• Conduct case management and supportive psychotherapy.
• Work as a member of an Assertive Community Treatment (ACT) team.

Skills

Good clinical skills, especially related to mental illnesses and substance abuse disorders

Ability to communicate and work effectively

Effective time management skills

Ability to assist clients with daily living activities

Sensitivity toward cultural, ethnic and disability issues

Education

Bachelor’s or Master’s Degree in Behavioral Science

Job description

Overview

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Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Position

Case Manager - Community Support Program (CSP)

Job Code: 2025-BHS-019

Location: Milwaukee

Department: CSP

FT/PT Status: Full Time

Responsibilities

• Provide ongoing assessment and treatment planning, case management, supportive psychotherapy, symptom management, medication monitoring, and crisis intervention including afterhours hotline coverage to clients with serious and persistent mental illness and co-occurring substance use
• 70% of case management is performed in the community and in clients’ homes
• Support clients’ recovery through activities of daily living to include coaching and hands on assistance in the areas of housing, money management, vocational/educational pursuits, and scheduling/transportation to appointments
• Work as a member of an Assertive Community Treatment (ACT) team addressing all client needs while utilizing the ACT treatment modality
• Participate in group facilitation (as determined by supervisor)
• Responsible for care coordination with clients’ natural supports
• Working with ACT teammates to complete all assigned and non-assigned tasks as part of client treatment
• Assessment, referral, and assistance with client healthcare needs
• Maintain frequent and effective communication with ACT team members at all times as determined by team members and corresponding Clinical Coordinator
• Work with team members to complete required 1:1s with clients
• Exhibit knowledge of evidence-based practices such as motivational interviewing and trauma informed care
• Assessment and coordination of substance use treatment services
• Maintain accurate and timely documentation in the form of assessments, treatment plans, progress notes, etc. as required by agency policy and DHS 63
• Accurately manage distribution of client funds when warranted
• Frequent home visits and transporting of clients (with their belongings, in some cases) in the community using staff’s personal vehicle and/or agency-issued van; program policy requires driving the agency van in specific circumstances
• Attend and participate in daily staffings and in-services
• Working some weekends and holidays on a rotating basis is required

Qualifications

Job Qualifications:

Knowledge, Skills, and Abilities:

• Good clinical skills, especially related to mental illnesses and substance abuse disorders
• Knowledge of DSM V, psychotropic medications, and their side effects
• Ability to communicate and work effectively in a positive manner with staff and clients
• Ability to respond appropriately in crisis situations
• Sensitivity toward cultural, ethnic and disability issues
• Good organizational and computer/typing skills
• Effective time management skills and the ability to multitask
• Ability to assist clients with activities of daily living such as shopping, cleaning, and cooking
• Sense of humor
• Ability to set professional boundaries

Minimal Qualifications

• Bachelor’s or Master’s Degree in a Behavioral Science (psychology, educational psychology, social work, counseling, marriage and family, etc.)
• No convictions or license revocations that would fail a caregiver background check
• Valid driver’s license, automobile, and sufficient insurance to meet agency requirements

Required Experience: Open; Recent Master level graduates in Social Services or a related field, as well as those with substance use training/certification, are encouraged to apply. Supervision for clinical hours toward licensure is available. Once licensed, renewal fees are covered.

Other Job Information (if applicable):

Working Conditions: Work is performed in the office, the community and in clients’ homes; up to 6 hours a day may be spent driving; clients may be unstable and symptomatic at times; hours average at least 40 hours per week; flexible work schedule includes some weekends, after hours hotline coverage, and holidays.

Physical Demands: Position is mobile with majority of time in the community, including transporting clients and frequent home visits; driving throughout Milwaukee County; must be able to go up and down stairs and lift and carry 20 pounds to assist with routine client moves.

Wisconsin Community Services is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender identity, national origin, veteran, disability, status or any other characteristic protected by federal, state, or local law.